Software

Ask something
Discussion Locked

Unable to print HTML emails

0 helpful
4 replies

by canuckkid

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a user who is unable to print HTML emails from Outlook 2003 on a XP Pro machine. Both rich text and plain text print fine.

I am aware that Outlook uses the print functions from IE to print HTML emails, however the user is able to print from IE fine. The version of IE, though, is 6.

I have tried a detect & repair with no effect. There are no errors. The job doesn't even spool to the printer.

I tried to register a few DLLs suggested by MS, but that had no effect either. Any further suggestions would be great.

4 replies

by timschuck2194

Try upgrading to IE7. There may be an issue with the... for lack of better words.."transition DLLs" between IE and Outlook. Upgrading should install new or reinstall the corrupt DLLs.

by canuckkid

I would, however IE7 has not been authorized to be used in the corporation, and there are no plans to authorize it until the summer at the earliest.

by c_desrochers

I have the same problem with IE7 installed. The only workaround I have found so far, and for which I am still looking for a permanent solution, is to set the user as "Power User" instead of "Restricted User"... which is the standard type of rights I grant users.

Claude

by c_desrochers

The "%computername%\Users" group has absolutely NO RIGHTS on %windir%\TEMP .... I granted them the same rights has "Power Users" (Modify and everything below) and it now works. Not only was the user unable to print HTML e-mail but he was also unable to print web sites. I cannot tell how or when this right "disapeared" but setting it back did it for me.

Claude

This discussion is closed to new replies.