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Unexpected restart on my server...

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by Former member

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My server which is 1 week old is restarting for no apparent reason that I can see. The event log shows that it did recover from an unexpected restart. BUT there are no events prior to it that shed light on the cause. BTW, it's got a SHG2 intel MB with an adaptec RAID card (5), 3 seagate SCSI, 1 Gig of DDR, and is running 2000 server.

I just swapped out the memory based on a suggestion from the vendor. Could this cause it? If the issue still persists tomorrow, I'm going to examine my UPS and power supply.

Should I disable the auto restarting under the advanced setting? With this I can at least see the error message before it reboots automatically. Could software cause this issue? I'm running 2000 exchange, and trend anti virus.

Any suggestions would be great since I'm about to through the server out the window....

Thanks in advance,
Chaz

2 replies

by mrjay67

The first thing Id do if you havent already is turn off the auto-restart option. You can as you said at least see the error or bluescreen that is comming up and get an idea of the problem. It could be any nuber of things that you mentioned. Many problems occur due to driver issues or memory problems. Check that 1st. If you havent already check your device manger for any possible conflicts and get those resolved if they exist. Make sure it isnt overheating. There needs to be plenty of coolair, if its getting to hot that may be an issue as well. I would make sure it has all updated drivers, patches, service packs, and possibly even bios revision. This is usually the easiest to check first. See what software is running when it happens and try reinstalling it. Check for updates on software as well. Without an error or something slightly more specific its hard to pinpoint the problem. Hope this gets you in a right direction.

Jason

by one_night_man

I think that the first step you should take is to establish whether it is a software or hardware problem. Try to stop unnecessary tasks in the task manager. That is if the you are able to access the windows desktop. You can also try to boot in safe mode and see if it still going to reboot. Usually if the restart is sudden, it is 90 % a hardware problem (Power supply, case, or board). I think that the best thing you can do is to contact the server's supplier since it's still under warranty. I hope this helps.

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