I recently purchased a Lexmark USB printer, and I didn’t use the CD that came with the device as these were WinXP drivers. I downloaded the Vista drivers from Lexmark’s site for my model, and per Lexmark’s instructions, I ran the software first, and when prompted to plug in the USB from the printer, did so. Right off the bat, I got a “The USB device has malfunctioned” error, immediately followed by “The unknown device has been installed successfully?. Lexmark’s software does not see the printer at all, so the installation cannot continue.
Device Manager shows the unknown device with no conflicts or errors. If you look at it’s details, it states “there are no drivers for this device?.
I have uninstalled the driver from Device Manager and software (using Lexmark’s clean utility), rebooted, reinstalled, same thing, tried different ports/cable. Vista displays these two errors stated above immediately upon plug in.
Per Lexmark support, I went to the unknown device listing- update driver, and went to manually search, and chose usbprint.inf in the Windows folder as Lexmark said this was missing from device manager and needed. Vista wouldn’t accept it. Tried Lexmark’s driver folder, nothing.
At this point, Vista will show that the “unknown device” is up to date, and will not budge. I can’t get around this.
Does anyone know a solution to this.
Thank you in advance for your help.
