Update on community revamp. TRI feedback needed...
Hey everybody. Remember when we posted those mockups of a promised community revamp a few montsh ago? Well, we understand if you've forgotten. The process has been slower than we hoped, but only ebcause we've been testing and retesting the crap out of the system. So, if you're wondering when the new version of the site is going to launch, well, we have a very loose time frame...
August.
Not very precise, I realize, but there are reasons. Mostly, we have some physical infrastructure projects (read: server moves) that have soaked up all our engineering resources, and we won't get them back until late July, at the earliest. We won't have a real timeline until then. The new hardware should improve things, but while we switch over, there will probably be some hiccups. Fair warning that the summer might be occasionally bumpy as far as site performance goes.
The good news is that our front-end production guy is not part of the infrastructure project, so we have extra time to tweak and refine the presentation layer between now and launch. Beth and Smorty have spent the last two weeks beating the crap out of our beta site, and it's far from over. That's not to say there won't be a few visible seams when we launch--our beta environment can't exactly match or predict the crazy stuff you guys do to our site--but we feel confident the end result will be a dramatic improvement.
So, of course, we're already dreaming of the next phase of enhancements. In my opinion, our site is pretty feature rich--and I would argue TOO feature-rich. I think we've tacked too many bells and whistles on over the years. While all of them were done in an effort to enhance the site, we've got a lumbering giant now with so many hidden capabilities that it can barely move under its own weight. I'd like to strip the site down a great deal, and get at its essence, so more users would be willing to use it. The planned revamp does a fair bit of this, especially in Tech Q&A, but I think we could go farther. On that note, I'd like to solicit some opinions...
1. Does TR need 3 kinds of threads?
Right now, we have blogs, discussions, and Q&A. The redundancy is evident in many places, especially when new users are involved. Should we streamline this, and if so, how?
2. Do we need a granular rating system?
The new Q&A will be a binary rating system. Either it helped, or it didn't, and the negative state is assumed. Articles, downloads, and product reviews have granular (1-5 or 1-10) rating systems. Is that necessary? Should TR go to a simple binary rating scale from everything. Basically, should everything have a "recommend" button, or is the granular rating scale useful?
3. Do we need off-site Linking?
Right now, the TechRepublic Links system lets you save links to URLs outside TechRepublic. Almost nobody uses it for that, however; the bulk of the TR Links directory is taken up by articles and downloads from TR. Is this functionality worth supporting and, if so, why?
4. Do Suggestions need to be personalized?
Right now, the Suggestions in your Workspace are based on tags you've used, articles you read, and whole glut of tracked actions that eat a lot of database space. Think Amazon recommendations. Digg has made it pretty clear that what's popular for a large audience is usually pretty popular with almost every individual in that audience. In other words, strict personalization may be a waste of energy. Could we trade out suggestions for a list of most popular content, or are personalized suggestions worth the effort?
I look forward to the feedback.