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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Upgrade path
I managed to unload the package and replaced it with a newer version (Version 2) which was idiosyncratic and had a tendency to crash frequently. About a year ago a bolt on became available which was supposed to enhance the performance of Version 2. I duly licenced the bolt-on and paid my subscriptions, but after a year the whole package went haywire, and the only way to deal with it was to uninstall the entire kit and caboodle....Version 2 plus bolt on. The original manufacturer now has both the package and the bolt on. Now I am hearing that I am not the legitimate licence holder for the bolt on, yet I have to continue paying my support subscription.
Where do I go from here. Do I forget the whole thing and go out and find an alternative product which has none of the problems of V1 or V2 (the bolt-ons for V1 are stand-alone, fully licenced and I still have access to them, so no issues there) or what do I do? Do I just give up on the whole idea and just try to live life without a replacement package, or is open source a better idea? I don't want to go down the shareware route.
Those who know me...read between the lines!