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usb ports and audio jack not detecting anything

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thing is, both the usb ports and audio jack show as “working properly” but they can’t detect anything, not the mouse, not the pen, not the headset. i already went to the device manager and disabled/enabled the usb root hubs, I already updated the drivers, uninstalled and restarted to reinstall the drivers, took the power cord out and restarted and nothing too. at this point i’m wondering if the hardware itself is faulty but in the device manager they show as working properly.
any thoughts?
thanks in advance ?

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From an electronics view.

In reply to usb ports and audio jack not detecting anything

What you wrote can happen and does. The external world interface, the electrical components that connect to the USB and such can be blown and the internals can report all is well.

Nothing new about all this but can confound your newer techs.

-> At the shop we have tools to detect this damage but rarely go that far. Usually we boot other Operating Systems (never install, but run from CD/DVD/USB) to see if it’s a Windows only problem.

usb ports and audio jack not detecting anything

In reply to usb ports and audio jack not detecting anything

get a external audio jack maybe your jack is not working or maybe try cleaning your jack

Reply To: usb ports and audio jack not detecting anything

In reply to usb ports and audio jack not detecting anything

If your all usb ports are not working then you might have a fault in motherboard, but if few of the usb’s are notworking then please find the motherboard driver for chipset and the drivers for usb, these are available for download on laptop/motherboard manufacturer’s website. Ideally, the process of assessing a team member’s performance should be conducted throughout the collaborative process. This will enable managers to provide feedback to do assignment for me and opportunities for improvement.

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