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USB PORTS FUBAR

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by christophercoates 2 views

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Hello all,

i have a bit of a problem with one of my companys laptops, a dell Latitude D800. The usb ports on the right hand side have all stoped working.

Does anyone have any ideas.

(Just to let you all know - I have been told not to reimage or start fresh as there is critical information that cannot be moved.)

Again any ideas will be greatly appricated.

Cheers

4 replies

by w2ktechman

it may have damaged those ports.
Best bet would be to check their connections to make sure that they are not loose.
Also, try to uninstall and re-install them in Windows.
If they are not loose, and Windows reinstall fails, likely the ports or the controller (both) should be replaced

by mjd420nova

Test those ports and see if they are really working or that the connections are faulty. Some units have a short cable that goes from the ports to the system board. If the drivers are intact it is possible thay have become jammed or loose internally or the cable has come off. I suspect that they may have had a current drawing device that has drawn too much current and fried a trace on the system board.

by nicknielsen

Many Dell BIOS allow you to disable USB ports as a security measure. Make sure ALL BIOS support for USB is enabled.

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