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usb problems

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4 replies

by jimmylovestina

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i bought a magicjack and when i plug it in notthing happens.someone please help

4 replies

by the scummy one

Does it have its own power source? If so, plug it in.

Does Windows recognize a device?

is it turned 'on'?

did it come with a drivers disc?
If so, install the drivers

Do you have another port to plug it in to?

by thechas

What operating system is on your computer?

Per the FAQ's on the Magic Jack site:

"magicJack supports Windows XP, Vista, and Intel based Macs."

Do other USB devices work on the port you plugged the magicJack into?

If all of the above is correct and working, go to the customer care page on the magicJack web site and click on the MagicFix link.

http://www.magicjack.com/3/customercare.asp

They also offer live help to correct problems.

Chas

by nepenthe0

If it's a later Windows operating system, you should see the drive in Explorer. Right click the start button, select [i]explore[/i], and it should be assigned a drive letter.

If not, try this:

Control Panel > Add/Remove Hardware

Let Windows search for the device. If it's detected, let Windows search the Internet for a driver. If Windows cannot find a driver, things aren't looking too good...

There is the possibility of a problem with the USB port itself. To find out, check the Device Manager:

Right click [i]Computer[/i], click the Hardware tab, then click Device Manager. Look under Universal Serial Bus Controllers (USB Controllers). Do you see a trouble flag? If so, post back in this thread with the trouble code, and help will follow.

Rick/Portland, OR

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