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User gets multiple copies of emails

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3 replies

by pbrickhouse

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I have a user who is running Win98SE and Outlook 2000. We are using Windows 2000 Small Business Server. This problem is affecting only 1 person. She needs to have internet email for one of her applications which sends queries to a vendor. I have setup the SMTP server address as that of the exchange server. Everything had been going great for months...then it stopped working. I found that her connection had lost it's setting. I set it back up and used her NT acct. and password to log on to the SMTP server and now she gets many duplicates of all her new emails. Any thoughts????

3 replies

by ciscofred

Try this out Article ID: Q239420
Which states "The pointer for the message has not been removed from the Queue.dat file
RESOLUTION
To resolve this problem perform the following steps:

Stop the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later).

Delete the Queue.dat file that is located in the drive:\Exchsrvr\Imcdata folder.
Restart the Internet Mail Connector (Exchange Server version 4.0) or the Internet Mail Service (Exchange Server version 5.0 and later)." Hope this helps! Good Luck!

by pbrickhouse

I had already seen this article. When I do a search for the queue.dat file on the server it is not present.

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