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User training plan

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by cazen

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As I begin to develop a plan for end-user efficiency training, I want to ask you guys to share your experience with this.

As a manufacturing company we have departments with no pc knowledge at all and departments such as R&D and Management with varying levels of user knowledge. It seems most info out there is closely tied to training individuals who already have working knowledge and need "real" efficiency training; but where to start when dealing with a full spectrum of talent within an entire company?

All your comments are welcome.

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by tbradley

One trick I learned back in the early 90's when the US Navy was just starting to get into windows was how to get real novice users used to the GUI interface and a mouse. Most up to that point had been simple dumb terminal data entry clerks. A simpleand elegant solution for the first week was to have a 30 minute solitaire playing session daily for 5 days. This got them used to feel of a mouse, and proved that this new fangled thang could actually be useful and fun.

you didn't say what type of training facilities you have available. Do you have a lab type setting where you can accomodate a group of users, is your user training one on one, or is it self paced?

Let me know, and I can give you some very good clues. My current job is Network Technician for a large school district, over 700 teachers, and the hardest people to teach are teachers. You have to be able to cover all the bases when faced with this type of crowd. Most have to be dragged kicking and screaming into the computer age, and have to have that dusty old chalk pried out of their grubby little hands :) lemme know

by cazen

Since I don't have any type of lab with multiple PC's for hands on - I'll be doing .5 to 1 hour lectures bi-weekly. My main problem right now is that this is a Tool & Die shop in the middle of QS9000 certifications and all users must understand the systems well enough to get the necessary data quickly on demand. Some departments will require traing on email, Office apps, basic internet, etc., some departments need much more help. I think old-time tool-makers must be on par with any other profession for being dragged kicking and screeming into the digital age. Having some experience with 1 on 1 traing but virtually none with a group, I'm just feeling my way through this one. I myself am an EDM operator/Webmaster/IT tech.

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