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Users complaining of SPAM

By tech57mi ·
Hi ~ I administer/supervise a network for a public school district. I have tried to explain to users ('til I'm blue in the face) that SPAM happens. Aside from warning them about distibuting their e-mail address etc., etc., they continue to be inundated with SPAM and PHISH attacks (like myself!). What are some responses that have been used with computer/e-mail users (without being too harsh) to get people off of one's back!?


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4ft length of bamboo or

by gralfus In reply to Users complaining of SPAM

We just started using a McAfee anti-spam system, and it seems to be working well. Occasionally traps good messages, and a couple of icky ones still make it through, but they can be added for future blocking.

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Get a spam firewall.

by Beilstwh In reply to Users complaining of SPAM

At my last two positions, we used a spam/virus firewall. In both places, the firewall was from the same company and it worked great. If I saw a single spam message a day, I was suprised. The URL for the firewall company is.

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Absolutely on the Barracuda

by Old Guy In reply to Users complaining of SPAM

or at least some time of stand alone Spam Firewall. You really need a separate firewall along with the Barracuda if you can swing it.

This is an email I sent out to my users that seemed to help and you are definitely welcome to use it, or any part of you would like to.

To all:

As you know, we have a Spam filter on the network that will block a lot of spam and objectionable email from getting delivered to you, the user. In order for this to work there has to be certain key words entered into the Body filtering list, or into the Subject filtering list. Unfortunately, there is no way to keep all such emails from getting in. If you have the filtering too constrictive it will block a large number of legitimate emails from getting in also, which could adversely affect our business. I have added certain keywords as we go to block. There have been some words, such as, cialis that I?ve had to take out of the block section because it was blocking any emails that contained the word specialist. As you know, we have specialists here on staff so those emails can not be blocked.

I certainly understand the detestable and repulsive effect opening some of these can be. Unfortunately, the Barracuda can not catch all objectionable emails from getting in. There are two things that you, as an email user can do when you receive an email like these. One let me know about it and I will try to find some keywords in the particular email to add to the Block list. Two you can delete the emails either before opening it, if you realize it?s spam or objectionable, or delete it after you open it and realize the same.

Just please be aware that if we could stop all the bad emails from getting to you we would. However, that is not possible so keep in mind there will be times when you may stumble into an email that will be repulsive to you. In that case, just delete it, and for those who pray, pray for the one who sent it.

Also, keep in mind that if someone you have emailed, or are expecting an email from, tell you they received a notice from [our company] that their email was blocked but shouldn?t be, please let me know and I can go into the Barracuda and have it delivered. There is also an option to allow specific email addresses that have been blocked to be allowed regardless of the content.

If you have any questions about this please let me know.


(Your Name here)

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by Old Guy In reply to Users complaining of SPAM

Also, it is your responsibility to continue to train your users how to avoid Phishing and viruses. I realize it gets exasperating sometimes but this is what we are being paid to do and we need to patient with our users. Just like fighting Spam and viruses is a never-ending battle, thanks to the self-centered, malicious, idiots that keep writing the virsuses, so is teaching our users.

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Addition to the list

by Cactus Pete In reply to Users complaining of SPAM

Teaching the users to not give out their addresses, and not allowing the addresses to be published ANYWHERE on the net (good luck there) will keep down the spam. But once it's out, it's out.

So we use an appliance from Tumbleweed to filter spam. In addition to using sbl, it uses ai to determine if the message is spam. The users can make their own settings, and they get reports once or twice a day, as appropriate.

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We subscribe to postini:

Have been very happy with it. The default settings work pretty well out of the box, and users can tweak those as well as specify senders or domains to accept or block. They catch most of the stuff before it even gets to our firewall.

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brightmail too

by Dr Dij In reply to Postini

another similar service

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We also use Postini

by bschaettle In reply to Postini

Our site has about 800 email users, and SPAM was just about overwhelming us. Since we started using Postini, SPAM has dropped to near nothing.

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Another Postini success story

by billbohlen@hallmarkchannl In reply to Postini

We've used Postini for the last couple of years and have been very impressed. It catches 90% of the SPAM before it hits our email systems. And the best part is with our lean staff there is no hardware to manage and configuration is easy.

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by lhatcher In reply to Postini

We have been using Postini for about a year. In the beginning it was great, caught everything, but now we are noticing more spam coming through, but still worth the money.

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