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"Vanishing" email from Outlook98

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3 replies

by jeffrey.bollman

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System configuration: Win2K pro, Outlook98 Corporate/Workgroup, token-ring network, max transmit frame size 1048, IE6, pop3 email account, Gateway brand PC.
Situation: E-mail received from Lotus Notes 5.x user can be seen as an line item in the Outlook98 inbox. When the user double-clicks to open the email, it "vanishes" from the inbox and is no longer on the Exchange server. This usually occurs when the Lotus Notes sender attaches a document. (We do NOT control the Exchange server. It is maintained by a separate state agency and the local telco.)
Research: I have looked at the MS KnowledgeBase and IBM Domino/Lotus Notes information database. The only incompatibility issues listed are between Outlook and Lotus Notes 4.x or older.
Attempted solution: I (re)installed the Corp/Workgroup features as suggested by MS. This did not solve the problem.

3 replies

by dklippert

Just to cover all bases, take a look at View>Current View and see if there are any filters set. Such as "Unread Messages" This would case any opened "read" messages to disappear.

by jeffrey.bollman

The "vanishing issue" appears to be a conflict between UUENCODE and MIME and Outlook Rich Text format vs. plain text/html. Changing the settings to the lowest common denominator, MIME and plain text seems to have solved the problem.

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