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Very strange...any suggestions?

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6 replies

by bergie

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Here's the strange part:
No IP or mail program on the customer's computer (ping, traceroute, Netscape Messenger,
Eudora or Outlook) will even send an initial packet (no network activity
indication on ZoneAlarm) if the destination is one particular POP & SMTP server name...any other server name works OK.

Got it to work by using POP & SMTP mail servers' IP address, rather than server name.

I suspect there's a system file that's corrupt. Any suggestions?

6 replies

by bergie

Incidentally, problem is isolated on the computer under discussion; profile for the same account on another computer has no problem.

by b_pope

Have you tried shutting down ZoneAlarm including the true vector service.

If that works you need to uninstall ZA & remove all it's components before reinstall, you need to also remove all the left over .DLLs, folders & a VXD in the Windows\Systemfolder that uninstall doesn't remove. Email me if ZA is the cause.

by rob

Try using a different DNS server. Sound like the names are not being resolved. If you got it to work by using IP address instead of names ZA is letting the action take place, but you might want to stop ZA and see if the makes a difference.

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