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Very weird network printer problem

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by scage

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One of our Optra T614 network color printers is causing a serious headache. We are running Win NT 4.0 servers and workstations. Some of the users can print to it while others get failed errors. All the users are on the same subnet on the same Cisco Switch. I can ping the printer from the users workstations who cannot print to it. What are the trouble shooting steps to fix this. We've taken a number of steps but none have solved it yet. Maybe you'll have the right one :-)

Thanks

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by kdick

I have nearly the same setup as yours. Never had your trouble. Try deleting the printer from the users not able to print. Then set them up again. I'm sure you know all this but I am going to go through the install anyway. In printer folder "add printer", Local Printer (uncheck "automatic detect printer") Check "add printer port" and select TCP/IP port. in the top field enter the IP address of the printer. then just select the lexmark drivers for the optra. I just use the driver "optra" as opposed to the optra T614.

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