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vista not loading

By woko1133 ·
Hello,
A computer that I?m working on isn?t loading past the loading bar. I?ve tried the vista repair of the CD and tried booting into safe mode, which works but just freezes after clicking on anything, I?m trying not to restore to factory setting because the customer has files on the pc that are needed, any ideas?
Thanks
Tom

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backup

by patb071 In reply to vista not loading

The first thing i would do is backup all the files. You can use an external enclosure or add it as a seconary drive. Then you should run some hardware test.

What make and model desktop are you using and what Service pack?

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