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Voicemail systems / software

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by scarlettal 1 view

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A little background: We are currently using Callegra for our voicemail software. It is installed on an old Gateway machine that is running Novell. It has started locking up every nite. Usually it says it is using 25%, but will jump to 100% and lock up, and we have to reboot it. The disk space is down to 89megs.

The question: We have to do something, and are wondering if we should

1) Upgrade / Replace the system....but the guy who installed this system is no longer doing this. Thiscompany has field installers, so there really isn't fantastic support, if we can find someone in our area to do the changeover. (Plus we had to do a Y2K fix that cost $$, so we are reluctant to put even more $$ into this same system).
2) Switch toother voicemail software (with a new system).

Can anyone give any suggestions on a voicemail system/software that is sound, dependable, and has great backup support?

8 replies

by wim

It depends on what telephone system you are using, voicemail systems are mostly independend of your phone system, but the vendor of your phone system it a good place to ask for info.
Make sure you check that it has email support, easy management(important), get it to do exactly what it should do...

I can give you some names of distributors, but it depends on what country, which systems,...

by tomsal

Audix.

That's the voice mail solution we've used since the founding day of this company. Its solid as rock (I think in about 8 years of operation -- 24/7/365 operation too, it locked up 5 times that required a re-boot).

Our solution (we ordered it through Lucent technology, but know I believe they are "Avaya") included hardware too - a customedized stand alone PC running a UNIX variant OS.

Audix is one of the most popular VM systems too, which means it should be cake for your company to find just about anyone in the telecom biz to support/install/provide service for it.

by tomsal

Sorry for my typos. Actually I pulled my records and it looks like the last service call I placed for our Audix was made to 'Expanets' they are a Lucent Technologies business partner. The contact info I have is for our local (Mount Laurel, NJ) office. But maybe if you call them they could provide you with vendor info local for your area (856)273-4668.

by gallowglass

I also recommend the Avaya (Lucent) Intuity Audix system. We have been using it internationally for over 10 years, and found it to be reliable and user-friendly. Technically, our version is running on a Unix box, but I belive more modern versions are designed for 2K and NT units.

The system interfaces smoothly with our Aviya (Lucent)Definity Telecoms switch, and replaces the voicemail that was supplied with it. I belive that Avaya claim the Intuity Audix can be made to interface with mostmodern telecom switches. Best of Luck.

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