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What changes to Normal.dot?

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3 replies

by joe donahue

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I have on user running Office 2000 who gets the dialog box suggesting that Normal.dot has changed every single time she closes a word document - the user has not made any changes to this template.
I have tried answering both yes and no to the request to save the new Normal.dot but the problems persists. I have even tried uninstalling office 2000 altogether, rebooting and reinstalling it. Does anyone know what this problem could be? If so please help me to resolve this once and for all.

3 replies

by ann777

Best option is to delete normal.dot. The next time the user opens MS Word, normal.dot will be recreated from scratch.... and it will not give you these warnings.

Normal.dot is a template file that gets corrupted at the slightest provocation. MS Word crashing (not shutting down fully before the system is powered off) may cause normal.dot to be corrupted.

At any rate, delete the file and your users should be fine thereafter.

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