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What do I.T. people do all day?

By brj1980 ·
Why do sooooooo many users think that we don't do anything all day. The IS department where I work is in a secure area where only the IS people have access. So when people see me, they always ask, "What do you do up there all day? Play games, sleep?" If I told them what we did and the logic behind it they would have a mental meltdown. Does anyone else get asked these quesitons. If so, how do you deal with it?

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I posted a notice of available hours

by mjd420nova In reply to What do I.T. people do al ...

Just to keep everyone on track, the IT Dept.
posted a schedule of events, I guess you could
call it. Hours for new accounts, existing accounts and times for appointments to do
upgradea, new installs and removals. This is
followed by the statement that emergencies will
be handled anytime. Seems to work, users know
what we are doing at certain times and seem
to not care anymore, until----

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This contributes to outsourcing

by gralfus In reply to What do I.T. people do al ...

Because they have no clue what we do all day, they imagine that we can be done away with easily and their operations will continue just fine. I interviewed with a title company locally, and they have whittled down their entire IT department to one guy, who handles telecom, network, servers, and desktops. I asked them what happens if he gets sick or hit by a truck. They replied that someone from an outlying area has to do 2 jobs. I'm glad I didn't get the job, as I'd be a lot more stressed out.

I liked the other poster's suggestion of putting up what they do and how long it takes to do it. Another idea is posting job descriptions detailing what one has to do to accomplish the job well.

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Where I work

by Neil Higgins In reply to This contributes to outso ...

we have daily contracts,telling us what,and where we have to go.As most of our work means "containing/cleaning" outside mistakes,at other venues,all our staff know what's going on.We are a small group.It's only "outsiders",with no association to the company,who always ask what I do all day,especially during a "slack" period.I usually explain in techno-jargon,and end up by saying,once a network goes awol,"we" get called in.Come and watch when your boss asks us to help.That tends to do the trick.

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Stop doing it for a bit

by Tony Hopkinson In reply to What do I.T. people do al ...

they'll notice, unless the question was justified.

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My usual response

by jdmercha In reply to What do I.T. people do al ...

The better I do my job, the less you will see me. I work behind the scenes to make sure the servers and desktops continue to run without interrupting production.

If you see me often, then that means systems are failing, and I'm not doing my job.

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busy

by afram In reply to What do I.T. people do al ...

I had a white board behind my desk where I would write down all of the things that needed to get done. People would stop in and check my board; if there were too many things on it, they would say, "Never mind. I see you're busy. I'll come back later."

I had finished upgrading everything before I left that job and all the systems were finally stable. I was told later they would say, "Everything runs fine...I wonder what he did all day."

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Aaah, it raises its ugly head again...

by RknRlKid In reply to What do I.T. people do al ...

I think this line of questioning pops up in every organization. I'd like to think its simply job envy by someone who is stressed out over their own position, but I could be wrong. However, having been in that situation, here's my responses:

1. "I appreciate your concern for my welfare, but don't you have other things to worry about?"

2. "I know what I do. Partner, I don't work for you." (When the asker gets particularly nasty about it.)

For your particular situation, here would be a good retort"

"I work in a secure area, and I really can't talk about it."

The bottom line is that the asker is putting their nose in something that doesn't concern them. Its the old office/grade school playground mentality crap of being envious of anyone who they perceive as doing less than they do. The asker needs to grow up and take care of their own business.

Now, in the event the asker DOES have the authority to ask that question: Be prepared to deliver solid information to answer the question so you don't look like you only do play solitare all day!

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Too negative

by CharlieSpencer In reply to Aaah, it raises its ugly ...

Invite them to come along with you for the day. Let them crawl under a desk or get to the back of a machine jammed in between a user's knickknacks and photos. Let them hold the phone with Pakistan tech support, then try to read a 4-point serial number to Haji. Let them try to find that extra network drop the Maintenance department stuffed in the ceiling tiles last time they painted. Hand them a program printout and let them find the errors. Let them put RJ-45 jacks on CAT-5 cable. Let them search the server for music files. Let them search the web for drivers.

In short, let them walk a mile.

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But actually...

by RknRlKid In reply to Too negative

I was being sarcastic, not negative :-)

I agree with you on all points. If someone actually DID your job, it would shut them up quick. Its not as easy as it looks!

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Life lesson

by themainframeisback In reply to What do I.T. people do al ...

have the whole department take a week in the virgin islands... so when email goes down and they can't forward that joke about Bush and Clinton to thier friends and they cannot get to the internet to buy the new ipod they want for little Johnny or to check how Tiger Woods is doing on the 15th hole they can become mad that you are not doing your job

It has been my experience in life that those who accuse without proof are usually the guilty

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