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What is the best user

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by zlitocook

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Question for 2007 have you had? ether with help desk item's or what you have seen with general IT support?
I love the new person question where do I get all the icons that every one else has.
Another great one is my printer is too far away, I tell them that all they need to do is reboot and all their icons will show up.

2 replies

by cbalness

Has a caller say that they were getting a little nervous. They were at home on the laptop and have been using it for some time. Now the little battery indicator is at about 32 %.

Her question - what happens when it gets to 0% will it shut me down and destroy all my hard work ?

Asked caller if she had any extra equipment with the laptop? answer = yes. Conveyed plugging laptop into the wall with her ac/dc adapter cable would be helpfull to keep laptop live AND recharge battery.

Caller said she'd need to wait for spouse to return so he could figure out which cable it is.

Funny thing is I support higher level users so this is not the usual issue I help resolve.

by customcomputers

"When I came into the office this AM my monitor was blank and dark black. Only
thing I see is a little yellow light button
on it and my computer too!"

LOL~~
[Guessing we set power saver functionality
a bit to short for this user]

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