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What Next? second line helpdesk

By ash016 ·
hi guys,

I'm sure there are many out there in a similar situation as me.

I am part of a small ITteam.
2 helpdesk, 2 project work and 2 managers.

Although I am not officially second line support, I will class myself as such, the company has been trying to outsource IT Support for the past 4 years.

we have a small team in Dubai who take the calls, they are able to do password resets and very simple jobs (it will take them and hour to do a 5minute job, but now I'm just ranting. sometimes they will be on the customers machine all day)

I don't see them as a threat, and I believe I have pretty good job security.

officially my title is IT Assistant and I have no qualifications, however I do have over 5 years experience supporting 15 sites with a lot of users.

until last year, I was on £15k. until finally throwing in the towel and pretty much threatening to change roles. now I am on £17k.

I don't think I am being paid enough.
Getting a little sick of this particular company, I need a new job

do you think I would struggle with my lack of qualifications?

what job should I am for.

im not crazy about another helpdesk job.

thankyou for taking the time to read this thread.

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getting started

by sonorachub In reply to What Next? second line he ...

lots of homework required to get started.
make lists of specific areas of experience ( the buckets HR would use)
do same for areas you are really interested in / where you have most fun.
how do you want to progress in future? how do you see technology growing to meet that?
after this, you will know your ideal job, what type of courses, degrees, independent study you need to do.

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