What Service Desk should we use?

We use Remedy software on an Oracle server. It works great and we have all kinds of expansion capabilities with it. We can send email alerts via internet to our PC's or our phones and we can get direct pages from the server with Help Desk ticket numbers and user names embedded in the digital page. You can contact me at my work email of dan_johnson@district.sjrwmd.state.fl.us if you need further information on this software.

Dan Johnson

I suggest checking out the combination of Remedy and Intel's LANDesk management suite. Remedy provides helpdesk and assett management, fully integrated with the management tools of the LANDesk suite. Inventory data of your PCs can be automaticallyimported into asset management, and helpdesk support can access client support tools such as remote control, inventory and software distribution from the same console.

I suggest contacting NetworkD Corporation, they are a Remedy Partner and IntelLANDesk Deployment VAR. http://www.networkd.com

Mark.

We use a combination of products. Our ticketing system is Peregrine's ServiceCenter but we use Hp Openview as a monitoring tool. It interfaces with ServiceCenter to automatically open, update and close tickets for tracking and notification purposes. ServiceCenter also interfaces with our mainframe monitoring system to open tickets for abends and IRs. We use SQL server for the database and Crystal reporting to pull extended reports.

i use a software named TRACK-IT! its a great program and a good price it has a help desk, library,helps you build reports, audits machines,training, purchasing and much more...check it out www.blueocean.com