what should include in IT strategy plan

The short answer: Your organizations' business plan or strategy would be the first place to look. If your organizaiton is small to medium sized and it has departments that require IT then include them in the plan. Accounting Dept. usually requires software applications and databases for crunching the numbers, paying the bills, and processing the invoices. Human Resources Dept. needs to have a payroll system so your employees can get paid. Marketing departments require a customer relationship management (CRM) solution. Look at the needs of your organization first, then build your IT strategy plan around it, and include room for growth and future expansion as well.

Hope this helps!
ET

You have to work with these four areas:
1- Financial
2- Customer
3- Internal Processes
4- Learning & Development

* you need to put an Objectives, Measures, Targets and Prgrams for every area.

Good luck!