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What would make Peer Directory better?

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You Insiders have Peer Directory listings, like mine:

https://www.techrepublic.com.com/5213-6257-0.html?id=3690253

but not everyone has bothered to set up their listing. What do you think would make this feature more useful to you?

22 replies

by oz_media

Nearly $10 this morning!!

Really though, I think a REQUIREMENT for people to fill out the information and having that information available to others for peer contact would be great.

It would reduce the number of people who quickly sign up a new alias just to reinforce their own comments. It wouldn't eliminate it, but reduce it.

by rexworld

But wouldn't that be imposing too big a hurdle for newbies? We want to encourage new users, make it easy for them to start and then once they get into it encourage them to fill our the member profile info.

I understand your concerns but then we're building a feature to *prevent* somebody from taking a particular action (registering a new alias just to reinforce their own comments). That seems inherently negative.

by oz_media

From what I have seen here, this site has goe downhill VERY fast.

Several members who like to reinfornce their ow poss and pretend to gang up on others, do si by creatign multiple aliases. That's why there are SO MANY users with ridiculous aliases and no contact info, Q&a stats, etc. Just bitch sessions in discussions, IF the alias is active and yuo can actually click it to get mroe info.

As far as a BIG HURDLE, if you are seeking IT help and feel that an alias and contact info is a BIG HURDLE, you need to seek a new career.

I am not suggesting they pass a CNE exam, but just allow peer contact, add a state, provice etc. and contact info, BASIC info, no personal info just a little courtesy.

There are so many people popping up to flame others that have 'bob_the_builder'(ex) as an alias and it is not linked to any contact info they have not been here more than 8 seconds and have no history of helping in Tech Q&A.

Fill out a profile, real or not. Ther should also be a mandate that people in discussion MUST have some Tech Q&A points or hae at least offered a few answers, there are too many people popping up who have been kicked from other forums and come here just to flame people.

browse the discussions, they are easy to spot.

by hal 9000

Also there attack on James Linn that was recently posted is a perfect example of someone who has not filled out a "Peer Listing" and is at the best hard to trace down to put the situation right.

Maybe it's just me but I think everyone who joins TR should fill out a Peer Listing even the Uni Students who occasionally visit this site to get answers to their assignments. At least that way if we are at all concerned about what is being posted we can check up on the poster rather than remain in the dark.

Col

by maxwell edison

.
I think that the TR editors are focusing on the technical aspect of the site, which is the real intent in the first place, while your objections are aimed at the non-technical. The ganging up and the flaming observations you've made, for example, just don't happen in the technical questions and discussions. So for the purpose of "designing a better site", so to speak, perhaps keeping the non-technical issues as non-issues might be more productive.

As far as peer contact, I don't think it should be mandatory. If someone doesn't want to be bothered with emails from anyone, it's certainly his/her prerogative. At best, the personal information is a way to satisfy one's curiosity, and has nothing to do with that person's ability to provide technical assistance; and at worst it may be a way to harass or, heaven forbid, even bring malice upon someone. If I'm Maxwell Edison or Joe Blow, what difference does it make? Or if I list my residence as Denver, Colorado or Dallas, Texas, again, what difference does it make? Besides, both - or neither - may or may not be true. Providing fake information - at least what's shown to the public - doesn't hurt anyone. And, perhaps in some cases, it might even be expected. People are extremely hesitant to provide a lot of (or any) personal information over the Internet, and forcing the issue would drive people away in hoards. Moreover, it just doesn't matter.

by oz_media

I don't mind if people want to use an alias or even say they are in New bruswick instead of Iceland, but at least take th etime to fill out a profile. I think this will weed out the people who just want a quick answer and they ae history, ever to come ack, award the points, help other etc.

I feel that if someone is willing to fill out a profile, even just taking 5 minutes to do so, it will ensure that they have at least SOME interest in being a PART of the website and not just using it in fast food style to get some help with no thanks or appreciation for the site or it's long standing members.

I REALLY respect the opinions and help I get here, I have searched hoards of sites for help in the past and this one is definitely one of the best as far as honest and clear answers. If I can help others and offer some small contribution back to the TR community I feel worthy of asking for help myself.

by hal 9000

There is also the other side of things where people who have no listing actually attack those of us who do. I'd like to see it mandatory for at the very least a listing but the option of not being contacted by other peers.

Although I have to admit I've never gotten any adverse comments directly from a Peer through the listings I can see that there is the possibility of this happening.

But there was one case recently where a Peer was maligned and this should not be allowed to happen and though I know it is a "HARD ONE" it is something that maybe needs attention maybe a better form of listing so there are no misunderstandings made like in the case of James.

Col

by apotheon

I'm with you, 100%.

I'd furthermore like to say that trying to force people to fill out questionnaires about themselves is probably a bad idea, and something I'd dislike. I was active on this site for a couple of months at least before I ever filled out my profile (I don't remember when I first started participating, nor when I filled out the info on my peer listing, but I know there was a sizable gap there). If I'd been forced to make a decision between filling it out before I knew whether I'd be interested in contributing much time to the site and just going somewhere else, I almost certainly would have gone somewhere else.

I don't know how all of you guys feel about me, but I do know that a couple of you at least have expressed some respect for me, and those people at least would I'm sure agree that having me here is better than blocking a few user accounts that never post more than a couple of times, ever. How many good community members are you willing to sacrifice to keep out some percentage of bad community members?

There's also that little matter of requiring that users have a certain number of points from answering questions in Tech Q&A before allowing them to join discussions. While Max didn't touch that one, I will:

I don't seem to have any points. Still. If that rule were instituted today, I would cease being able to post.

Until recently, I haven't been involved in Tech Q&A, but I have answered technical questions posted as discussion topics. In large part, this is because the format is much more easily used to troubleshoot for someone there. A give-and-take discussion of the problem at hand is more easily accomplished, and there's no "tangible" negative repercussion for giving a good, but off-target, answer there.

There's also the simple fact that, in discussions, I can ask what someone means without committing to giving an answer that will, theoretically, eventually be rated. Often, with the way people phrase their questions, there's not much of a way to be sure from the initial post whether the question-poster's problem is one I can help with. Without asking for clarification, I won't know. If I ask for clarification in Tech Q&A, I've committed myself to trying to answer the question to a degree that isn't applicable in discussion threads.

While there's some problem inherent in the Tech Q&A system, as I see it, that's not my point. The point I'm trying to make is that there will always be reasons that people who can contribute a great deal might not always earn TechPoints. I don't know if you consider me a "great" contributor, but if there were a point-minimum for posting, I wouldn't be posting.

Obviously, I'm going to be opposed to that idea. I'm too much of a windbag to do otherwise.

by smorty71

Apotheon:
I couldn't agree more with your comments about points. IMHO, the whole point system (and the format of Technical Q&A) is counterproductive when trying to build an active community.

When a user has a technical problem, they shouldn't have to worry about how many points they have or how the Tech Q&A feature works.

Plus, all of the "administrative" functions that users have to perform (accept answers, rejects answers, award points, close questions) are too much, I think. After all, they just needed a quick solution to a technical problem. They shouldn't have to waste all that time to get it.

And, although this isn't a popular opinion among our Insiders group, I think having separate interfaces for discussions and Tech Q&A is a hinderance to more questions being asked and answered.

For example, I am a frequent user of AVS Forum (a board for home theater nerds like myself). They don't have a segregated board, so I can see questions and discussions in one view. I often find myself searching for a solution to my own problem and then seeing a question that someone needs help with (which I then try to answer). If the questions were off in another area, I would never bother going over there to see them.

Just my 2 cents on the whole points and Tech Q&A issue. We are hoping to come up with a better system of recognition and reward than our current points. We will be sure to share our ideas with the group and get your all's feedback.

sm

by bfilmfan

I think a listing in the peer review for any articles, faq's, how to's, etc that are are famous for.

Perhaps even witty lines should need a mention. Call it Zinger of the week?

by house

Solid links to the peer directory.

Aside from clicking on a member's name or actually clicking on the site map below, the directory is not easily found by a new subscriber. I don't know if we'd like to keep it that way or not.

I know we could find room on top of the homepage somewhere. Perhaps it is better though that transients don't have such easy access.

Ps - I've just joined in this forum. Although I've been using this site for a long time, I haven't even been a member for a month. I don't know why I was nominated, but thank you for the consideration. This is the only site I visit for discussions of any sort.

by apotheon

I'm pretty sure I know why you were "nominated", even though it (obviously) wasn't me that nominated you (having not yet been an Insider myself at that point): You're a reasonable, intelligent, generally useful guy that contributes positive value to the TR community. One needn't be here long to fit that description.

By the way, I'd like to see an easily-reached link to the peer directory. It needn't necessarily be at the top of the page, but I would prefer that it be more accessible than through the site map link. Perhaps a top-level link at the bottom of the page would be appropriate. On the other hand, it might only be a link that appears (along with the "My Account" link perhaps) when you already have an account of your own and you're logged in.

by oz_media

All the active aliases are linked ot the peer directory. Clicking an alis takes you to THAT users page but also the main peer directory, you can search or hit the peer directory home page from there.

This is one of the points many have raised, there are SO many people who don't fill out a peer profile at all, mine need some updating as i has changed many times since coming here but you can still get to my profile. Others just use an email address (bad choice) and leave NO other info. These people are generally just poeple who need an answer and don't want to participate, or else they may just want to flame in Discussions ( as I am sure you have seen by now)or else other will be a second alias of an existing user started for the purpose of users being able to agree with themselves and support their own discussions. This seems to have dwindled lately, but it sure was big before the election!

by house

I have to agree with you and apotheon on this one. It is very difficult to promote a two way conversation with the current setup regarding the Q&A. I often see questions where, when posted originally, the user does not leave enough specific information for us to properly troubleshoot his/her concern. That was one of my main concerns regarding a question that I posted. The question was not getting any responses and I wanted to change the context and location of the question without sounding too negative. I responded to those who submitted their answers, only to find out that I couldn't leave them positive feedback without sounding like a jerk and then running away with my points...I was not aware either that I would be awarded points to close my question. I had never expected this at all, and was originally concerned about not being able to post elsewhere without a proper amount of points to offer.

Coming from an answering point of view, there [i]is[/i] a huge communication gap that exists in a Q&A request. It is difficult for me to weigh a user's knowledge, and submit an appropriate response, without being rejected - sometimes the terminology is too thick for a user to grasp and sometimes their question is much too general. I feel that the Q&A should remain a seperate entity but could be better served with a discussions type format. This being said, we would need a way to flag or post an accepted response either by marking the title in some way (if you go with a discussion format), or by keeping the original format and offering some kind of middle option in the rating system.

by apotheon

I tend to agree that the current point system implementation is problematic. That doesn't mean that there can't be a point system for a Q&A functionality. Rewards for being helpful is a good thing. The problem is in figuring out how to arrange that without unwanted consequences, like a more-difficult interface for question-posters, point-hoarding, and too-rigid procedures (all of which we seem, currently, to have).

It seems that a certain amount of separation from other discussion categories is called for, though. Perhaps just create a separate heading on the discussion page, and provide a targeted link in the main site menu (as there currently is) that just goes directly to the Q&A section so that people looking for help can bypass the other discussion categories. In other words, I think discussions and Q&A might stand to be more closely related to one another, but that there should still be direct access to Q&A rather than having it fully undifferentiated from all other forms of community participation.

If the point system should be eliminated altogether, though, I see at least one problem: There will certainly be a number of people who have put in some time and effort answering questions that have reasonably large point totals that might be upset if those points disappear, or suddenly become meaningless. I don't have any specific ideas for what to do with points if the current system is eliminated or substantially changed, but I think that is something worth considering in the process of evaluating the future of the TechPoint system.

by house

...yeah, it probably will upset some long time members. Keep in mind that we are generally more active and not necessarilly the Q&A gurus. There are a few names that I don't see here - members with whom I have a difficult time finding fault in their response.

An example of this is the member 'rewrite'. Everytime I see his name on a Q&A board, I find myself adding to his answer rather than providing an independent idea. Certain members who do not take part in our "insider" discussions, may be shocked initially with the change. We should consider the fact that we might throw these people for a spin - and potentially damage a dedicated Q&A community.

This idea aside, I do think that the new system will actually promote in building a strong community. Perhaps a notice should be sent out to Q&A participants before applying the change.

house

by apotheon

It might actually make sense to announce, possibly a week or two before it happens, that TechPoints can no longer be earned (if they're going to be abandoned) with the end-date clearly stated. Then, after that date, some kind of compensation could be provided. Something like a period of free TechProGuild membership might be in order, length based on the number of points, automatically expiring upon the end-date of the free service with a simple one-time opt-in email or other notification providing the chance to pay the usual fee to continue the membership.

I know that, for my part, the biggest deterrent to trying out trial memberships for paid services is the worry that it will be difficult to unsubscribe at the right time. Companies like AOL have ruined the whole "trial membership" idea for most of us with difficult-to-end memberships that automatically renew the membership through direct credit card deduction. The preferable option would be to provide the trial membership without requiring any personal or financial information, except perhaps an email address, and an explicit assurance that the email will only be used one time to confirm the ending of the membership when the time comes. The email, by the way, should (as I already suggested) be an "opt in", so that no response translates as "not interested".

Erm. I think I've swung off-topic from where I was originally headed, slightly. The point is that a period of free TPG membership whose length is determined by the number of TechPoints might be a possible "compensation" to mollify point-carrying members at the time that the TechPoint system is abandoned.

. . . or not. I'm just spitting out whatever wanders into my head at this point. I think t-shirts would be cooler, and better received, and less likely to screw with the TR business model, but probably more expensive to manage as a compensation. If you DO decide to offer t-shirts and other such merchandise (which would, conveniently, double as advertising), I'd be more than happy to help develop pithy slogans for the shirts/mugs/whatever.

by oz_media

Abandoning the points is fine and dandy but it detracts from the original intent of the points system to begin with.

Back in the day....TR had started the points system with under the premise that they would be allowing frequent users, who supported and helped the site to profit by increasing it's popularity, to purchase vendor swag from them for the points they had aquired.

Perhaps TR shirts, mugs, hats and all that junk that companies slap their logos on these days. I am not knocking it, I understand THAT market oh too well. It would have been kinda cool but never materialized for whatever reasons.

So by allowing TR to ditch the points all together, we are standing down on an old uprising of users trying to get TR to open up 'the store'.

And that there just aint MY style! :D

So do we let TR off the hook for the sake of their own improvement and profitability or do we hold TR to their goal of rewarding the community that built it up!?
Kinda like AC/DC's Who Made WHo!

(Now I am pushing some buttons, eh? tee hee!) ]:)

by apotheon

I keep wanting to have a link to the peer directory listings available without having to click other links to get to it. If I'm looking at something other than discussions, that's not the case.

Yeah, I must be lazy. That's one virtue down, at least.

(three virtues of a programmer: laziness, impatience, and hubris)

I suppose I should get over it.

by oz_media

I am still working on telepathic mouse clicking, just so I can be even lazier.

I keep getting a headache though and almost soiled myself trying one day, but I'll get it one day. Hopefully before blowing a blood vessel.

by apotheon

We're getting much, much closer to having the technology for direct neural interface for your computer. Not too long ago (a month?), a quadriplegic man successfully composed and sent an email using such an interface.

by apotheon

I'd love the swag. indeed I would. TR isn't like AT&T or Nike, whose t-shirts I use for painting houses and hauling lumber and polishing shoes. I'd actually wear a TR t-shirt as part of my day-to-day attire (especially if it was witty and came in colors other than yellow, orange, and pink, to name a few I prefer to avoid).

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