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[title]TechRepublic Hot Discussions[/title]
[link]https://www.techrepublic.com.com/5203-6230-0.html[/link]
[description]TechRepublic Hot Discussions[/description]
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[item]
[title]Microsoft investigates another IE flaw report[/title]
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[link]
https://www.techrepublic.com.com/5208-11193-0.html?forumID=4&threadID=180425&start=0
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[description]article root[/description]
[pubDate]Tue, 30 Aug 2005 14:01:25 GMT[/pubDate]
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[dc:date]2005-08-30T14:01:25Z[/dc:date]
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[title]The Internet again in the political crosshairs[/title]
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https://www.techrepublic.com.com/5208-11179-0.html?forumID=7&threadID=180449&start=0
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[description]article root[/description]
[pubDate]Tue, 30 Aug 2005 15:13:53 GMT[/pubDate]
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[dc:date]2005-08-30T15:13:53Z[/dc:date]
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[title]
From my Blog: Poor Customer Service is the new black.
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https://www.techrepublic.com.com/5208-11183-0.html?forumID=9&threadID=180117&start=0
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In the world of fast communications & information technology, customer service is out the window. Whether you are an internal employee or a customer who is asking for service on a product line, you have probably hit the brick wall of customer service hard. One of any company’s largest costs is customer services activities, which now is the definition of a company. Many of the cable companies now have a hard time with customer service because of lost work orders, contractors, and other professionals that point the finger at the other person rather than getting the task done.
In fact, some companies have learned a term that in customer’s eyes is a poor excuse for customer service. That term is “Out of Scope.” A developer who has a system as their primary system and a secondary system for development, for example, finds out that he can call in his primary desktop for service, but the secondary desktop, even if it has the same operating system is considered out of scope. And the customer service representatives make it abundantly and abruptly clear that they are out of scope.
At the Cable and Telephone company level, it is generally a matter of years of miscommunication that continues to this day. Systems that are supposed to be in use to schedule service as well as ensure customer satisfaction has become part of the cost cutting measures, with that, many of the customers internal and/or external are alienated. A disconnect that measures the size of the continental rift has occurred where a customer calls in and the overpaid script readers are giving general non-descriptive and non-helpful assistance.
SunCom, one of the nations more aggressively marketed cellular phone companies has a saying for no-nonsense. “Why is it that a $39.95 plan for wireless companies cost you $46?” Harry Connick Jr. asks of the audience. However, with their plans, they have been sued over and over again about hidden charges. So now you see the disconnect. What the companies market the item for in its capabilities, and what actually is done.
Customer complaints have grown over the last several years, so much that it has become apparent that the focus on companies is to gather new customers rather than to ensure the satisfaction of the old. The fact of the matter is that angry customers can be a death sentence to new products and services. When a customer is rubbed the wrong way, the tend to tell their friends and family and nearly everyone around them about how bad the service actually was. In fact, since most if not all companies tie their customer satisfaction rates to their financial bottom line, it continually has been cut.
According to the Washington Post article by Yuki Noguchi, Claes Fornell, a University of Michigan Professor states: “They just don’t have much sense of how to keep customers satisfied… When consumers have no choice, (and) when they can’t penalize companies for bad service, there’s no incentive for the supplier to improve service.”
Has the Information Technology sector fallen victim to stupidity such as ignoring customers because we lock them into contracts? If so, we wonder why there is so much change in the industry when a multi-million dollar contract is lost.
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[pubDate]Wed, 24 Aug 2005 12:26:49 GMT[/pubDate]
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[dc:date]2005-08-24T12:26:49Z[/dc:date]
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[title]A couple of items for your consideration[/title]
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https://www.techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=180441&start=0
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https://www.techrepublic.com.com/5208-11184-0.html?forumID=47&threadID=180199&start=0
https://www.techrepublic.com.com/5208-11184-0.html?forumID=49&threadID=180411&start=0
A couple of observations, apart from the obvious - the poster hasn't found his caps lock key....
Some people insist on taking the long way around. The poster probably spent alot of ergs just trying to outwit the problem, when the answer was pretty straightforward.
Now of course, one could spend some time looking for tools to crack passwords, and more time learning how ot use them. Or one could just bite the bullet and reformat the machine. In the end, if all the software is legal and on the shelf, it might be faster than messing around for ages.
I've done the same when it came to virus issues. When I've had bad infections that my antivirus could not resolve, I just format the system and re-install. I keep all my data in directories I back up regularly. I also keep patches and updates in a folder that I will burn to CD before a re-format. In the end, its worth to get a cleaned up system.
James
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[pubDate]Tue, 30 Aug 2005 13:14:55 GMT[/pubDate]
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[dc:date]2005-08-30T13:14:55Z[/dc:date]
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[title]What's your problem with RSS?[/title]
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https://www.techrepublic.com.com/5208-6230-0.html?forumID=96&threadID=180448&start=0
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[description]
TECHREPUBLIC BLOG ROUNDUP NEWSLETTER for August 31, 2005
WHAT'S YOUR PROBLEM WITH RSS?
According to our data for the past month, "RSS" was the second most
searched term on TechRepublic. Does that mean that you're looking for
information about RSS and how it works? Does it mean that you're
searching our site to find RSS feeds to add to your reader?
I aim to please, so if you're looking for an explanation of RSS and how
it works, check out our collection of links on RSS. I've recently added
a link to Sage, an RSS reader that I've grown to love. If you use
Firefox, I highly recommend Sage because it's so easy to use.
https://www.techrepublic.com.com/5264-1-0.html?query=rss
If you're wondering where you can find RSS feeds on TechRepublic, let
me fill you in: You can find them on the Home, Downloads, Discussions,
Blogs, and White Papers main pages, just to name a few.
* TR Home Page
https://www.techrepublic.com.com/
* TR Downloads Page
https://www.techrepublic.com.com/2001-6240-0.html
* TR Discussions Page
https://www.techrepublic.com.com/5221-6230-0.html
* TR Blogs Page
https://www.techrepublic.com.com/5258-6257-0.html
* TR White Papers Page
http://whitepapers.techrepublic.com/
Perhaps, though, you just don't like to use RSS feeds. If that's the
case, then you've got some explaining to do... at least to me. I've only
been using RSS for about a year now, but I find it so convenient that I
can't imagine life without it. Why in the world wouldn't you use RSS
feeds? Here at TechRepublic, we're dying to know: What's your reason
for NOT using RSS? Please post your opinions in this discussion.
Miss an issue? You can view the Blog Roundup archive here.
https://www.techrepublic.com.com/5260-1-0.html?query=blog%20roundup%20newsletter
Did someone forward this newsletter to you? Use this link to
automatically subscribe to the Blog Roundup Newsletter and have it
delivered directly to your Inbox every Wednesday.
http://nl.com.com/MiniFormHandler?brand=techrepublic&list_id=e131
------------------------------------------------
THIS WEEK'S BLOG ROUNDUP HIGHLIGHTS
TR staffer JASON HINER recently posted about the potential impact of
Microsoft's Live Communications Server 2005. He's also mentioned WSUS
and how BGInfo can help you quickly identify a server.
* Microsoft's Live Communications Server 2005
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=174062&messageID=1838052&id=3053951
* WSUS
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=174062&messageID=1838476&id=3053951
* BGInfo
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=174062&messageID=1838440&id=3053951
ROB BOGUE has posted about how IRuntimeFilter could be used to
replicate SharePoint Portal Server's audience/targeting feature. He's
interested, but the "actual implementation of the interface appears to
have a few challenges." Find out the specifics of his test case in his
post, "The SharePoint IRunTimeFilter is a good idea but the
implementation?"
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=176721&messageID=1838835&id=2720786
TECH GEEK thinks you might have a few misconceptions about Extreme
Programming. Find out what those might be in his two part series:
Misconceptions of XP Part 1 and Part 2.
* Misconceptions of XP Part 1
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=179421&messageID=1827499&id=4199726
* Misconceptions of XP Part 2
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=179421&messageID=1838408&id=4199726
TSHINDER has found a solution. Read all about in "Solving the
ReturnDeniedIfAuthenticated Problem in ISA 2004 Firewalls."
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=176778&messageID=1838405&id=1494217
TR contributor RAMON PADILLA asks, "Why have a Desktop PC at all?" His
latest post details his plans to provide a "desktop" to the end users
via a browser running all applications from a Web or Cit
rix server.
Find out if he was a success.
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=178820&messageID=1838344&id=2235984
New blogger SEAN WYATT wants to tell you "Why IBM Sucks and Dell
Rocks."
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=174375&messageID=1839002&id=1786204
TR staffer PETER SPANDE wonders if customers really care about market
share reports. More specifically, do customers care that IBM is now top
of the heap in Unix Server Market Share according to Gartner and IDC.
Can you provide any insight?
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=174663&messageID=1838424&id=1583166
------------------------------------------------
NEW BLOGS OF INTEREST
* REED PORTER has begun blogging about Microsoft SMS
https://www.techrepublic.com.com/5247-6257-0.html?id=2490211
* VEDANTA BAROOAH'S WEBLOG - On Internet, Programming and Life
https://www.techrepublic.com.com/5247-6257-0.html?id=4211866
* CHRIS MOSBY has started blogging about security, anti-virus, and
configuration management
https://www.techrepublic.com.com/5247-6257-0.html?id=4210925
------------------------------------------------
BLOGGER SPOTLIGHT: JMGARVIN
One of our most prolific native bloggers (read: not importing from
another blog site using an RSS feed), JMGARVIN is an example for us
all. His blog is delightfully tech centric, but provides enough
personality to make it relatable and fun. For example, his latest post
is "Setting up Wireless in Linux with ndiswrapper," but he's also
blogged about his addiction to World of Warcraft.
* "Setting up Wireless in Linux with ndiswrapper"
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=173917&messageID=1835597&id=4093177
* World of Warcraft
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=173917&messageID=1827508&id=4093177
His profile provides a plethora of information about his work and
interests, as well as his dedication to the TechRepublic community
(over 1,000 discussion posts!). Jmgarvin, we salute you.
https://www.techrepublic.com.com/5213-6257-0.html?id=4093177
------------------------------------------------
SOMETHING TO BLOG ABOUT: PDC05
If you haven't already registered for the Microsoft Professional
Developers Conference (PDC05), your only hope is to get on the waiting
list. The conference will take place in Los Angeles from September
13-16. If you're going or have some opinions about this year's agenda,
post to your TR blog using the tag "PDC05."
* Microsoft Professional Developers Conference
http://msdn.microsoft.com/events/pdc/
* PDC05 tag results
https://www.techrepublic.com.com/5261-1-0.html?query=PDC05
------------------------------------------------
JUST FOR FUN
THE TRIVIA GEEK has found a gorgeous video of the Earth in retreat.
Check it out if you want to feel really, really small.
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=173893&messageID=1838434&id=1383826
Find out what an "impatient" HUTCHTECH calls "mobile nirvana."
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=176583&messageID=1837650&id=2899447
TR's community is always quick to point out when companies choose
product names that aren't quite right (*cough* Vista *cough*). New
blogger BARRY.CAMPBELL has found a new target for ridicule. Find out
what he thinks is a "Bad name for a frequent flyer program."
* Vista tag results
https://www.techrepublic.com.com/5261-1-0.html?query=vista
* "Bad name for a frequent flyer program"
https://www.techrepublic.com.com/5254-6257-0.html?forumID=99&threadID=180423&messageID=1838903&id=4212675
------------------------------------------------
FEEDBACK: WHY IN THE WORLD AREN'T YOU USING RSS?
Do you just not get it? Do you prefer e-mail, or are you just over RSS
for some other reason. We're dying to know, what's your main reason for
NOT using RSS? Please post your opinions in this discussion.
If you've got sugg
estions or comments about the Blog Roundup, send me
an e-mail. If you're recommending a blog for the next newsletter,
please include a link to the member's blog and a sentence or two about
why you found it helpful.
mailto:beth.blakely@techrepublic.com (Please use "Blog Roundup" as the subject)
[/description]
[pubDate]Tue, 30 Aug 2005 17:17:45 GMT[/pubDate]
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[dc:date]2005-08-30T17:17:45Z[/dc:date]
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[title]Tracking down uptime in Windows XP[/title]
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[pubDate]Wed, 10 Aug 2005 16:26:39 GMT[/pubDate]
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[dc:date]2005-08-10T16:26:39Z[/dc:date]
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[title]Why are heads NOT rolling?[/title]
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https://www.techrepublic.com.com/5208-11193-0.html?forumID=81&threadID=180019&start=0
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Am I the only one here that thinks this, but why are heads not rolling?
Many large virus / worm outbreaks in the last several years that have afflicted many large companies have almost ALL been preventable.
The infections have been avoidable either with proper Firewall Protection alone, or proper Anti-Virus Protection alone, or Proper OS Patches and Updates alone. With all three protection systems in place (ALL PROPERLY CONFIGURED AND UPDATED!) these viruses would not have infected most systems.
So, if these infections were all completely preventable, why are IS and IT heads not rolling. Why are these people NOT being fired for incompetence??
If they requested that technologies be in place or implemented but approval from above was refused, then why are the VP or CEO heads not rolling??
Some staff members can make a simple mistake that costs a company a bit of money (like a user not following a policy, infecting their own system with a virus, and they get fired for it). Yet, these preventable virus / worm outbreaks cost some corporations millions of dollars in down time and lost business, yet no one gets fired?
What’s up with that??
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[pubDate]Mon, 22 Aug 2005 16:55:32 GMT[/pubDate]
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[dc:date]2005-08-22T16:55:32Z[/dc:date]
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Whatever happened to entry-level as I remembered it?
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https://www.techrepublic.com.com/5208-11181-0.html?forumID=6&threadID=180392&start=0
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I graduated November 2004 from a well-known and established private university. I worked four long years in order to obtain my Bachelor of Science degree in (IT) Information Technology. I was exposed to theory, concept, and procedure in a myriad of fields in the IT sector. Not to "hip" on programming, but I realize I should know at least two languages. The difficulty I am having is landing that "entry-level" position. Sure! The ads in the newspaper state entry-level, but when you read them, they ask for 3-5 years experience. Are there no entry-level IT jobs out there that are actually entry-level as I remembered what entry-level used to be? You know, a "green horn," "Wet behind the ears," and a "newbee."
For example: I went to an interview the other day for IT Help Desk. Some questions they asked me consisted of VPN's, Active Directory, DNS, and even if a node was down on a WAN from Texas to my location, how could I tell what was wrong? I knew what these things where, but to answer them with fixes, I was baffled. I have never been in an IT position before, so I how do I make that transition in order to obtain the hands-on experience? I would like to build Websites, but I only have a basic understanding from school. I have no peers in my circle of friends involved with IT, so it is difficult for me to turn to someone who is knowledgeable. None of my friends understand the things I talk about. All I have are my books, but sometimes even when you read, you reach sticky points in all the techno-babble.
Another thing, my wife says I am too old, they want younger men. I am 42 and interested in making my families life better. I am not afraid of hard work. I am a people person, I have integrity, and I am an amiable guy willing to learn.
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[pubDate]Mon, 29 Aug 2005 16:32:10 GMT[/pubDate]
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[dc:date]2005-08-29T16:32:10Z[/dc:date]
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[title]Are unions the answer for government IT workers?[/title]
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https://www.techrepublic.com.com/5208-11179-0.html?forumID=7&threadID=175630&start=0
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[pubDate]Tue, 07 Jun 2005 12:23:56 GMT[/pubDate]
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[dc:date]2005-06-07T12:23:56Z[/dc:date]
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[title]Linux in the real world[/title]
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https://www.techrepublic.com.com/5208-11185-0.html?forumID=90&threadID=179221&start=0
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Ok everyone. We talk about getting Linux into the mainstream. However,there are so many distributions and so many options the shear weight of all the decisions swamps all but the most dedicated techie. Most of the "average" users want to write a letter, use email, surf the web, do a spreadsheet, or handle their financial management.
Which Linux distributons would be best?
What are the hardware requirements?
What applications are available?
What are the compatabilty issues? (Will those MS doc and files sent from nonenlighted users be readable and usable?)
What are the costs? Initial / Ongoing (No one wants to have to add a tech to their family just to keep the systems working.)
With these questions answered then Linux becomes a solution for the "average" user, and not a techie/geek thing.
We need develop solutions to users needs.
[/description]
[pubDate]Mon, 08 Aug 2005 17:24:23 GMT[/pubDate]
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[dc:date]2005-08-08T17:24:23Z[/dc:date]
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[title]Exploring the various uses of SQL's CASE keyword[/title]
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https://www.techrepublic.com.com/5208-9592-0.html?forumID=88&threadID=180418&start=0
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[pubDate]Tue, 30 Aug 2005 11:00:05 GMT[/pubDate]
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[dc:date]2005-08-30T11:00:05Z[/dc:date]
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DOWNLOAD: Which e-mail attachments are on your hit list?
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https://www.techrepublic.com.com/5208-11191-0.html?forumID=84&threadID=180302&start=0
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https://www.techrepublic.com.com/5138-1035-5843573.html
After you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.
Thanks,
--The TechRepublic Downloads Team
[/description]
[pubDate]Fri, 26 Aug 2005 18:21:36 GMT[/pubDate]
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[dc:date]2005-08-26T18:21:36Z[/dc:date]
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[title]IT Generalist[/title]
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https://www.techrepublic.com.com/5208-11181-0.html?forumID=6&threadID=178668&start=0
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Is it me or does Generalist seem to be the buzzword nowadays. Isn't that a jack-of-all-trades, master-of-none?
In the ads and few interviews I've had, I hear more and more about these 'generalists'. Is being really good at your game a past value? Now you have to run the data center, helpdesk, and be the programmer analyst.
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[pubDate]Thu, 28 Jul 2005 19:46:15 GMT[/pubDate]
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[dc:date]2005-07-28T19:46:15Z[/dc:date]
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[title]Oracle looking to Linux[/title]
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https://www.techrepublic.com.com/5208-11195-0.html?forumID=87&threadID=180434&start=0
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[pubDate]Tue, 30 Aug 2005 15:59:03 GMT[/pubDate]
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[dc:date]2005-08-30T15:59:03Z[/dc:date]
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[title]Threat surfaces in Adobe's Acrobat and Reader[/title]
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https://www.techrepublic.com.com/5208-11193-0.html?forumID=4&threadID=180459&start=0
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[pubDate]Tue, 30 Aug 2005 17:43:52 GMT[/pubDate]
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[dc:date]2005-08-30T17:43:52Z[/dc:date]
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[title]Locking down the PC clock: How?[/title]
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https://www.techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=180472&start=0
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Hi, in our company we have a couple of time-sensitive applications, which read the hour of the day from the PC Clock.
We want to prevent the employees from modifying the Windows clock, but still have the PC automatically sinchronize it with the server's.
Do you know how to do that?
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[pubDate]Tue, 30 Aug 2005 20:27:52 GMT[/pubDate]
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[dc:date]2005-08-30T20:27:52Z[/dc:date]
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[title]convince me[/title]
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https://www.techrepublic.com.com/5208-11183-0.html?forumID=89&threadID=179559&start=0
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[description]
tell me why I would want to switch to using windows.
why would I want to become vulnerable to 100% of viruses, 100% of exploits?
why would I want to become at the mercy of one company, that has no vested interest in keeping my business a going concern?
( I know linux and apple don't either, but linux at least wants compatability, and tries to address issues [ apple is as bad with macs as ms is with windows for proprietary ] )
what does windows offer that cannot be met with linux?
this is an opportunity for you to sell windows, go for it.
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[pubDate]Sat, 13 Aug 2005 12:09:21 GMT[/pubDate]
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[dc:date]2005-08-13T12:09:21Z[/dc:date]
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[item]
[title]Effectively filter Cisco router command output[/title]
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[link]
https://www.techrepublic.com.com/5208-11189-0.html?forumID=3&threadID=180284&start=0
[/link]
[description]article root[/description]
[pubDate]Fri, 26 Aug 2005 15:52:30 GMT[/pubDate]
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[guid]
https://www.techrepublic.com.com/5208-11189-0.html?forumID=3&threadID=180284&start=0
[/guid]
[dc:date]2005-08-26T15:52:30Z[/dc:date]
[/item]
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[item]
[title]LAPTOP[/title]
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[link]
https://www.techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=180474&start=0
[/link]
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[description]
Does anyone know when the 1st laptop hit the us market?
I own a Zenith laptop and was wandering it's age?
Thank You
[/description]
[pubDate]Tue, 30 Aug 2005 21:14:24 GMT[/pubDate]
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[guid]
https://www.techrepublic.com.com/5208-6230-0.html?forumID=8&threadID=180474&start=0
[/guid]
[dc:date]2005-08-30T21:14:24Z[/dc:date]
[/item]
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[item]
[title]How about a SEO Topic?[/title]
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[link]
https://www.techrepublic.com.com/5208-6230-0.html?forumID=96&threadID=180475&start=0
[/link]
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[description]
I know there are a lot of SEO places out there. And that most of them want to sell you something. (Ususally the "Submit Your Site to 999,999 Search Engines" malarkey)
How about some non commercial discussion about "ethical" SEO. Real info for real people.
[/description]
[pubDate]Tue, 30 Aug 2005 21:36:28 GMT[/pubDate]
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[guid]
https://www.techrepublic.com.com/5208-6230-0.html?forumID=96&threadID=180475&start=0
[/guid]
[dc:date]2005-08-30T21:36:28Z[/dc:date]
[/item]
[/channel]
[/rss]
that just means you don't have the tool installed to use the xml feed that is rss
