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WHERE ARE THE FAVORITES ????

By msavignac ·
What happened with the Add to favorites and My Favorites feature ???

If they are gone, I can't believe that Techrepublic didn't inform the members it's a shame and a complete lack of respect to the ?community?.

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They are, they didn't, you're right

by Oldefar In reply to WHERE ARE THE FAVORITES ? ...

When I noticed that My Favorites were gone I contacted TR via email. The response I got was that the My Favorites had been eliminated due to a lack of utilization by TR members. My suggestion that they post a response as an article explaining what the new format would and would not have has apparently been ignored.

I noticed a similar pattern at Yahoo as they changed from a community Yahoo Experts approach to a pay for support approach.

What we may be seeing is a business change. Advertising supported portals have seen a loss of revenue over the past several years and the trend continues. This gives these providers three choices. First is to reduce profitability, never an easy sell to the board of directors. Next is a reduction in cost by reducing services provided. A tough sell with their user base but justified as something being better than nothing. Finally, there is the move to subscription service. This has an interesting effect in that the customers are no longer simply the advertisors, but now include the users.

So far every service that has changed seems to have missed that one key element - communication. Looking at all the articles that emphasised good communications as a core requirement I find this ironic. Looking at all the corporations who fail to do this with their employees and stockholders I am not surprised.

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You're right...

by msavignac In reply to They are, they didn't, yo ...

Yep, the new law of the Internet is here... pay for every service you need, even if it's a knowledge sharing community.

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What a letdown!!!!

by Roark83 In reply to You're right...

I have always been so impressed with TechRepublic....have been for many, many years. Unfortunately, I recently experienced the loss of my last parent, had to sell the estate, loss my job, suffer severe depression, but I always enjoyed my experience with TechRepublic. I save a lot of Favorites to print out at a later date when I could get my computer and printer replaced....uh oh...too late.!!!! I would have gone thru any kind of trouble (if I were informed) to be able to have printed out what I thought were valuable words that I needed to check out again. I'm sorry I didn't get the chance...

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Where Are My Favorites?

by banders778 In reply to What a letdown!!!!

I, too, lost a lot of my favorites. Had I known they would be discontinued, I could have saved them in my Personal Filing Cabinet in AOL or to my Zip disk or in a folder on my hard drive under My Documents. Also, I cannot even save the last article I wanted to save to my hard drive. I do not know why.

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Cnet...Listen UP!

by ITvet In reply to Where Are My Favorites?

This community has been built on trust and free flowing ideas/solutions. Its very essence is communication. For Cnet to miss this point so blindly should tell us that there has been a sea change in management's opinion of us as members. What feels so idiotic is that this is a site composed of literally thousands of professional, articulated, and helpful solutions but Cnet's management couldn't figure out that they should survey the membership on what features were most valued before making changes. They survey on everything else for Pete's sake.

The personalization feature's of my paid membership meant that I could come to my locker everyday and put my stuff there so that it would be there when I returned. While you might have provided the content for my daily use, there is substance to what I created in that locker. You can't just wake up one day and remove the lockers and say, "Well not enough of them were being used so we got rid of them and your stuff!"

It doesn't matter how many PAID MEMBERS were or were not using the favorites feature. We paid to have it there whether we used it or not. At the very least we deserved to be notified of services that were going to be discontinued. This professional courtesy would have allowed us to individually decide to email ourselves the favorites list we had taken the time to build. Did you ever once consider that members were not using the option because they did not know of the advantage it provided!

My only conclusion is that Cnet must have applied Microsoft's RPC patch and managed to block every communication port, because they certainly weren't talking on this one!

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Cnet...Listen UP!

by ITvet In reply to Where Are My Favorites?

This community has been built on trust and free flowing ideas/solutions. Its very essence is communication. For Cnet to miss this point so blindly should tell us that there has been a sea change in management's opinion of us as members. What feels so idiotic is that this is a site composed of literally thousands of professional, articulated, and helpful solutions but Cnet's management couldn't figure out that they should survey the membership on what features were most valued before making changes. They survey on everything else for Pete's sake.

The personalization feature's of my paid membership meant that I could come to my locker everyday and put my stuff there so that it would be there when I returned. While you might have provided the content for my daily use, there is substance to what I created in that locker. You can't just wake up one day and remove the lockers and say, "Well not enough of them were being used so we got rid of them and your stuff!"

It doesn't matter how many PAID MEMBERS were or were not using the favorites feature. We paid to have it there whether we used it or not. At the very least we deserved to be notified of services that were going to be discontinued. This professional courtesy would have allowed us to individually decide to email ourselves the favorites list we had taken the time to build. Did you ever once consider that members were not using the option because they did not know of the advantage it provided!

My only conclusion is that Cnet must have applied Microsoft's RPC patch and managed to block every communication port, because they certainly weren't talking on this one!

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Disappointed

by tuckerunc In reply to WHERE ARE THE FAVORITES ? ...

I too am disappointed that ?My Favorites? was taken away like a thief in the night. I greatly appreciated that TR allowed me to create quick links to the resources that I valued and needed the most. This was a tremendous time saver when needing to access reference materials. I will miss ?My Favorites? because it helped me so much. TR is still my favorite. I hope TR will reconsider and reinstate the use of the ?My Favorites? feature.

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Pls Bring Back My Favorites

by gumdala In reply to Disappointed

I would appreciate if TR would bring back Favorites feature

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Help from customer support

by mysuitelife2 In reply to WHERE ARE THE FAVORITES ? ...

We apologize for the inconvenience you have experienced with the removal of the My Favorites feature on our site.

We are researching a way to retrieve the previously saved article links under the My Favorites list. The process of retrieving the content will be a long process and is not expected to be a very quick turn around. We have created a list of members who have requested their old links, and you may be added to this list by contacting customer support via the Web form found on the Help/Contact Us FAQ pages. Please send us an e-mail and we will add you to this list.

Please note again that this process is still being worked on so do not expect to receive the links any time soon. We will send them as soon as engineering learns how to retrieve them and provide them to us. Thank you for your patience.

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Does Tech Republic know about Back-ups!

by Little-Liz In reply to Help from customer suppor ...

Hi Engineering!

Whatever happened to backups?

Oh, and what about test systems and running in parallel?

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