Question

  • Creator
    Topic
  • #4210629

    Why is my iCloud account problematic by redownload Microsoft Authenticator?

    Locked

    by gavottetreat03 ·

    I need help with recovering iPhone data related to MS Authenticator App. iPhone lost data due to forgotten new passcode within 72 hours. After re-downloaded App (lost after login even though iPhone didn’t alert me reset data), I login but Microsoft Authenticator list only my primary Microsoft Account.

    On iPhone, after open the Authenticator app,
    (1) selected Begin recovery, my Apple account turned out not where backup had been.

    Is it possible to list Apps registered with a iCloud account? I used to have two devices with different Apple accounts but now has only one account. The Microsoft Authentication App I am having issue with may or may not be registered under my current Apple account.
    I thought Apple Tech Support merged both Apple Accounts but after reset of a device and download all Apps, Microsoft Authentication App has no data. When I turn on its iCloud setting to recover backup, there isn’t recover option but just overwrite option. Message is “There is already a backup on your iCloud account on another device.”

All Answers

  • Author
    Replies
    • #4210642
      Avatar photo
    • #4210736
      Avatar photo

      Oil and Water problem to me.

      by rproffitt ·

      In reply to Why is my iCloud account problematic by redownload Microsoft Authenticator?

      Of course forgotten codes don’t help.

      My take and I hold this still after over a decade of Apple and Windows use is these two systems don’t get along.

      My answer is to be untrusting and create backups you know work. That is, export things like contact lists to CSV and such. CSV is usable by most contact systems.

      Yes it would be nice if these two would get along but in over a decade I only see complaints. No fixes outside of staying inside one camp or the other.

      • #4210866

        Personal phone with previous work 2FA

        by gavottetreat03 ·

        In reply to Oil and Water problem to me.

        This is personal phone which was added workplace 2FA ( invalidated two years ago due to stricter IT policy).

        • #4210870
          Avatar photo

          And a fine problem for said work IT. More…

          by rproffitt ·

          In reply to Personal phone with previous work 2FA

          As a personal rule if work demands that I use my own phone or laptop, they supply it.
          Second rule. Keep personal work to personal phone and PC. Let work deal with their gear and such.

        • #4210882

          Why does an expired work account affects recovery of personal backup?

          by gavottetreat03 ·

          In reply to And a fine problem for said work IT. More…

          How do I ask my IT if expired work login 2FA added to my personal iPhone by IT prohibits recovery of my Microsoft Authenticator backup ?

        • #4210886
          Avatar photo

          Re: how do I ask

          by kees_b ·

          In reply to Why does an expired work account affects recovery of personal backup?

          By phone, mail, filling in a form, a personal visit. Depends on the circumstances.

          But I don’t think it’s related, since you mention nothing about 2FA being an issue in your first post. Anyway, if you reset your personal phone to factory conditions, by definition nothing that happened to it in the past is relevant.

        • #4210901

          Diminishing resources & External employees seems like trend

          by gavottetreat03 ·

          In reply to And a fine problem for said work IT. More…

          For my region, companies have fewer resources and hiring more as external employees. For external employees who work in the office and no work phone, how to have login security such as 2FA for personal smartphone?

        • #4210903
          Avatar photo

          Re: 2FA

          by kees_b ·

          In reply to Diminishing resources & External employees seems like trend

          How to implement the security is not a problem for you, that’s a problem for the company.

          And I fail to see, why it’s relevant for your issue “Why is my iCloud account problematic by redownload Microsoft Authenticator?”

      • #4210884

        How to de-duplicate exported CSV file? Export to Excel crashed

        by gavottetreat03 ·

        In reply to Oil and Water problem to me.

        Thanks , I exported to CSV but need help with de-duplicate contacts. Since iPhone numbers does open exported CSV, I installed CSV Lite but how to open when it reports following problem?

        Used separator: ,
        Found number of columns using separator: 1
        Read rows using separator: 11

        The problem is likely that the correct separator was not found, since only having one column is unusual (but possible). Please specify the correct separator manually in the ‘Files’ view settings

        • #4210905
          Avatar photo

          Re: csv-file

          by kees_b ·

          In reply to How to de-duplicate exported CSV file? Export to Excel crashed

          Can you explain why you say “export to Excel crashed” in the subject line and “CSV light gives an error when opening the file” in the body. Those are quite different things in all respects (export or import, crash or error, Excel app or CSV light app)

          Luckily, csv-files can be opened in any text processor, since it’s just text with tabs or comma’s or semicolons separating the columns. A file with only one columns doesn’t have a separator at all, it’s just text.
          So use your favorite text editor to open it. If it only has 11 records (for 11 contacts) deduplicating won’t be a difficult job.

          Or, when you’ve it opened in the text processor, find the separator used and specify that in the settings of the app, as it asks.

          You’re moving away from your orginal question (about iCloud and Authenticator) more and more and more. That’s very confusing. Maybe this post belongs in your other thread, about duplicate contacts?

        • #4211201

          App SA Contacts export to Excel issue

          by gavottetreat03 ·

          In reply to Re: csv-file

          Said App was recommended by someone but with iPad Mini 6 i can only export to CSV.
          Export to Excel crashed yesterday; today for over an hour, it is still exporting.
          Is there better way to export to Excel without computer?

        • #4211204
          Avatar photo

          Reply To: Why is my iCloud account problematic by redownload Microsoft Authenticator?

          by kees_b ·

          In reply to App SA Contacts export to Excel issue

          Excel is a program or app. You don’t export to a program or app. You export to a file with a certain format.

          Most of what you write is unclear:
          – what do you want to export
          – on what device
          – using what app
          – to what file format
          – what happens (crashing is not the same as hanging)

          Suppose you manage to export it. What exactly would you do with the result?

          • This reply was modified 5 months ago by Avatar photokees_b.
          • This reply was modified 5 months ago by Avatar photokees_b.
    • #4211381

      Reply To: Why is my iCloud account problematic by redownload Microsoft Authenticator?

      by john51054700 ·

      In reply to Why is my iCloud account problematic by redownload Microsoft Authenticator?

      Potential Reasons for iCloud Account Problems:

      Incorrect Account Settings: Double-check that your iCloud account is correctly set up on your device and that you’re using the right Apple ID and password.
      Authentication Conflicts: Microsoft Authenticator might be interfering with iCloud’s authentication process. Try disabling or removing it temporarily to see if it resolves the issue.
      Date and Time Settings: Ensure your device’s date and time are set correctly, as incorrect settings can disrupt authentication.
      iOS Updates: Make sure your device is running the latest version of iOS, as updates often include bug fixes and compatibility improvements.
      Apple Server Issues: Check Apple’s System Status page (https://www.apple.com/support/systemstatus/) for any known iCloud outages or problems.
      Troubleshooting Steps:

      Disable Microsoft Authenticator Temporarily:
      Go to Settings > Accounts & Passwords (or Settings > Passwords & Accounts).
      Find Microsoft Authenticator and toggle it off.
      Check iCloud Account Settings:
      Go to Settings > iCloud and ensure your Apple ID and password are correct.
      Verify that iCloud services you need are enabled.
      Review Apple ID Verification:
      Go to Settings > Passwords & Security > Apple ID Verification.
      Ensure two-factor authentication is set up correctly.
      Sign Out and Back In:
      Sign out of iCloud on your device and sign back in.
      Restart Your Device:
      A simple restart can often resolve minor glitches.
      Update iOS:
      Go to Settings > General > Software Update and install any available updates.
      Contact Apple Support:
      If the issue persists, contact Apple Support for further assistance.
      Additional Information:

      Specific Error Messages: If you encounter specific error messages, please provide them for more tailored guidance.
      Recent Changes: Mention any recent changes to your device or accounts that might be related to the problem.
      I’m ready to assist further as you provide more details about your situation.

Viewing 2 reply threads