Community archive

Ask something
Discussion Locked

Win XP won't recognize my old scanner

0 helpful
1 reply

by njayk

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
My visioneer color strobe scanner has parallel, serial and USB hook up capability but in each case, Win XP won't recognize the scanner. New drivers failed to find the scanner. Neither MS or Visioneer were of any help. I'm at a loss; any suggestions?

1 reply

by thechas

If Visioneer has your model listed in the legacy scanner section of the driver download page, you are out of luck.

As with each previous new version of Windows, most manufactures are choosing not to create device drivers for some older equipment.

Once devices are past the last warranty date, many manufactures stop ALL support for the product.

If Visioneer does have XP version drivers for the scanner, then, post a Question in the Technical Q&A section with the specific details of your problem.
List hardware, reported errors, and what you have tried.

You will get more eyes on the Q&A question then you might in the discussion forum.

Other options to try:
Log onto the system as administrator.

Try the W2K driver.

Double check that the power supply for the scanner is operating correctly.

Chas

This discussion is closed to new replies.