Question
-
Topic
-
Windows 7 right click brings windows restart, no icons.
Hi. I am stymied and stuck – suggestions would be welcome. I have a Windows 7 64bit problem. I think there was a Windows update attempt, or uninstalling a program upset the system. Since this many icons are missing, their apps I cannot get to work. Right click on icons and on many other things just brings a Windows restart.
So I cannot back up. The Restore Point I set a week ago has vanished, only one for 2020 is there, but it would cost many reinstallations if I use it.
I cannot use scannow as the command prompt Use as Administrator is now missing. So also cannot do other things to fix problems. Cannot delete iconcache or rebuilt it, for e.g.
When I try to use the Windows 7 emergency boot disk, the mouse does not work, & there is a screen asking choose what method of input, but only an image of US English is there, no mouse function. Not the usual boot disk scenario. Norton virus scan is clear.
Should I instead update to Windows 10, then 11? Or is there a way to fix this without access to command prompt as admin and without right click capability?
All Answers
-
-
Reply To: Windows 7 right click brings windows restart, no icons.
We need a bit more information, how old is this PC? Have you noticed any odd behavior such as fans running constantly which would indicate over-heating, or strange noises from the case? Sometimes a failing hard drive can show problems. Also, since Win7 is out of support, I doubt an update caused your issue, UNLESS you attempted to install one manually. What programs did you remove? It is possible you removed something needed by Windows. Other hardware issues may be in play, such as a mouse going bad, so you could try another mouse if you have one.
Other than that, try rebooting and holding down the F8 key, which should allow you to restart in a safe mode, and possibly recover your restore point. -
-
Reply To: Windows 7 right click brings windows restart, no icons.
While I can’t be 100 percent certain, this could be a problem with the hard drive controller software, as many of my search results indicate that Paragon writes the driver for some brands of hard drives, but according to Paragon it should be OK anyhow…might try reinstalling this driver if you can.
I didn’t find anything on schannel 36997…schannel is the security handler for drivers and software that has a security certificate and has been approved by Microsoft. I did find a few references to schannel 36887…could this be the error? Anyhow, perhaps this Microsoft doc will have something to point in the direction of a solution…
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2012-R2-and-2012/dn786445(v=ws.11)The other error in WS_FTP may be related to security…you could try reinstalling that.
Wiz
-
-
-
-
-