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What make/model computer are you using? What version of Windows is installed currently? How much memory (RAM) installed on the computer and what type (DDR2, DDR3, etc)? How much used/unused storage is on the HDD or SSD? Are you getting a specific error when attempting to download Windows 10?
You need to clarify these things to determine how to resolve/explain what is happening.
Fix 1: Check If Many Files Are Being Downloaded
Fix 2: Change Internet Option Settings
Fix 3: Clear Your Browser’s Cache
Fix 4: Scan Your Computer for Virus
Fix 5: Disable Your PC Security protection Software
Fix 6: Run SFC Scan
Fix 7: Adjust File Type Settings on Firefox
Fix 8: Free up Disk Space
Fix 9: Reset Your Computer