windows home

By anthonyedgar ·
HI i have a friends laptop and when you turn it on it shows windows encountered a problem and will re start in 28 seconds at the end of the count down the laptop shows a blue screen and writting but starts the process all over again can anybody help with this problem thanks in advance.

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Can you boot into Safe Mode?

by philldmc In reply to windows home

Are you able to boot into Safe Mode? if so once you are into safe mode go to system properties and choose the advanced tab.

Under Advanced choose settings under Startup and Recovery. On Startup and Recovery screen uncheck Automatically restart.

This will basically keep the blue screen up and not restart. The blue screen will give an error code. Google that Error code as a good starting place.

Test the memory would not hurt download the Microsoft Memory Diagnostic from their website and run that, you will have an option for ISO for Cd boot or a floppy boot.

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