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Windows won't recognize DVD/CD drives

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by jhhahn22

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Windows XP has suddenly stopped recognizing my CD and DVD drives. BIOS recognizes them and correctly identifies the HP DVD burner and a CDROM, but My Computer doesn't show them at all.

Control panel/hardware/device manager shows both with the exclamation point in the yellow circle, and properties gives the message:
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Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
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I know the hardware interface on the motherboard is working, at least to some degree, because the BIOS recognizes the drives correctly. And, I can't even reload any drivers, since the CD drives don't work.

The troubleshooter doesn't help, so I'm stuck. What could be wrong?

2 replies

by ---tk---

I would go back into device manager, right click the device, and uninstall. then right click the computer at the top, and scan for new hardware. Plug and pray, should pick up the new device and reinstall it.

If that doesn't work, (uninstall the device) download the latest and greatest drivers for the ROM drives, from the manufactures web site, and install them.

Best of luck!

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