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Windows XP And HP 960c printing

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by cwevenson

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On occations I get a client complaining that when he prints out a number of pages with text and graphics on them. That there will be one page in the middle of that printing job that will not have the graphics on it.

What would be the cause of this?

This problem seems to be inherant to the windows xp machines on our network. As there is another client that also has the same problem printing to our HP 2200 printer or our HP 4500 printer.

Any suggestions?

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by mrjay67

Well you might try looking for updated drivers if you havent already. If you have the most current you might try switching between PCL or PS drivers on the laserjet. I dont rem deskjets(your 960) having that option.

If that doesnt help you cantry updating the firmware on the printers/jetdirect if possible. You can use Web Jetadmin from HP to do this and works real nice. I rem having a quirky issue with some highend HP lasers that wouldnt print WEB docs/images/etc until we updated the firmware on the printers/JetAdmin cards.

Also try adjusting settings for the printer. When you goto printer properties there should be an advanced tab with a button that says print processor.(may vary from different printers. going by a 8000 series setup) Click there and try adjusting from RAW to the other settings. However I have usually seen better results under RAW. Try other properties to see if it makes it better.

Depending on the size of the documents it could be a memory issue. Make sure there is plenty of RAM both on PC and printer. XP works best with a minimum of 256MB. Usually lack of memory will just slow things down though.

This is all I can think of for now.
Hope this helps

Jason

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