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Winfax Pro 10.0 configuration

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by donhenry

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Winfax Pro answers the phone with fax tone all the time when set to automatic. I have SBC DSL and am not sure how to configure Winfax to decern data, fax and normal calls. Winfax has something about data and fax call but makes no comments about typical voice calls. Are they the same as data? I'm afraid to change any setting because my DSL is working great and don't beleive this will fix the problem. I think it may only make matters worse.

Does anyone have the same problem and how didyou fix it? I've called SBC, they don't know and Winfax Pro leaves me scratching my head.

I have Win XP Pro and Office Pro with SBC DSL.

2 replies

by dustyd

Try setting automatic answer mode to 4 or 5 rings before answer. This will give you time to answer voice calls. If you answer a fax, though, you will have to tell Winfax to pick-up. Or, try the setting for data.
If this won't work for you, get aline-sharing device to switch between fax, phone.

by donhenry

12-23-02 I have determined that the modem from Dell doesn't support the features I dicussed in my question. I am not 100% sure but believe the answer to my question is to install a new modem.
A new modem which supports the operates required of thesoftware should solve the problem, I hope.

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