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winword.exe has generated errors

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7 replies

by jinglyphil

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I am running Win2k pro and have a user that gets the above error when clicking on hyperlinks in word documents. We are at SP3 with office. We have uninstalled and re-installed office, deleted the normal.dot, recreated the users profile, reinstalled printer drivers, he has even had a new pc, but still gets the errors. He has Adobe acrobat 5 reader. Other users also get this error when using the hyperlinks, but they can be different hyperlinks in different documents.
If anyone has any further ideas i would be grateful of some assistance.

7 replies

by ann777

Which SP are you using with W2K? Which version of IE are you running?

Unfortunately, these are difficult to resolve because of the inconsistencies. They are all MS programs and sometimes they do not play well together.

Try:
1) Removing IE6
2) Reboot and reinstall IE 6
3) Test links.
If still not resolved:
4) removing Office
5) reboot and reinstall Office
6) test links
If still not:
7) reapply the SP to Win2000
8) test links
If still not:
9) Boot the computer to Recovery Console and run chkdsk /r
10) test again.

Sometimes one set works and other times, it'll be another set that works to resolve the problem. Be aware though that the problem tends to reappear about a month or so later on any computer that starts this problem.

The only complete cure is to format the hdd and start all over with the computer. I think something's getting corrupted in the registry, but MS programs are too integrated into each other...????

by ann777

Also in the above process, make sure you have the latest SPs for each of the apps.

by ann777

Also one other thing... if you are installing new computers from one image, you might want to check the image. The registry can have a problem that futher installs of applications or hardware can futher corrupt.

Start with a clean hdd and no image and see if you can get the problem to reoccur.

by basconi

Sorry this is not an answer but would like to know what anyone found for a cure. Mine is somewhat differant in that I get the winword.exe error when trying to open work or outlook 2000. My os is w2k. any help appreciated

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