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Word 2000 Shutting Down Without Warning

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6 replies

by peter j

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Computer running Windows 98 2nd Edition.
Office Professional 2000 installed.
Has been working prefectly, but recently Word switches off without warning resulting in a reboot of Windows. This only happens with Word. It does not seem to be a reaction to using any particular file. I suspect that it is a hardware problem as Office has been reinstalled. Any ideas?

6 replies

by still_learning

I would recommend clearing out the temp directory and rebooting to Safe Mode and doing a defrag and scandisk to eliminate the harddisk drive as a problem. Also make sure that you have all the patches that Microsoft supplies for Office2000 and Win98SE. Hope this helps.

by peter j

This suggestion only of use if Windows 2000 is the OS. As mentioned, the OS is Windows 98 so not appropriate. Thanks for offering help, however.

by peter j

The problem has been solved.

It appears that the problem was a faulty or incorrect CPU socket. Not the sort of thing one would have expected with a Word specific problem but a replacement CPU did the trick.

Thank you for the trouble you went to in order to find a solution to my problem.

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