Word 2002

I am running the Works Suite on a new windows 2000 professional PC. The application loads pretty well, but sits for quite a while before I can actually opt to open a file. Then, when trying to close the application – it hangs. Task Manager shows it not responding – and I have to end task.

I have downloaded and installed the service pack currently on Microsofts website and have tried to delete the normal.dot file (per something I read in Tech Republic)

Any help would be great!