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Word 97 crashes doing a File Open

By nigel.francis ·
When opening a file using the File Open option Word crashes with a 'Exception access violation' address 0x02823a5b. Using Windows Explorer if you click on the same file it will open without a hitch. Also a file can be opened if it is in the RecentUsed file List. We are running on WinNT 4.0 Service pack 6a. Office 97 Standard edition with All service packs.

So far the only solution has been to uninstall and reinstall office.
Could not find and solutions on MSN knowledgebase.

Any help appreciated.

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Word 97 crashes doing a File Open

by trurod70 In reply to Word 97 crashes doing a F ...

Sounds like a corrupted Normal.dot template. Just do a search for Normal.dot on your computer. After you have found it, rename the file as normal.old and reboot the computer. Word will reinstall the template.

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Word 97 crashes doing a File Open

by nigel.francis In reply to Word 97 crashes doing a F ...

The question was auto-closed by TechRepublic

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Word 97 crashes doing a File Open

It's also possible that you have a virus in your Normal.dot file. Delete your Normal.dot and run Norton anti-virus on your computer. McAfee does not find a some of basic word viruses. Norton does a pretty good job !

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Word 97 crashes doing a File Open

You might also have a corupt .DLL file in your office installation where the .dll has been modified by another program. Sometimes, re-installing Office will not fix this problem. Try re-installing Windows and then re-install Office. If asked during installation, tell both to replace any and all previous .dll files that have a newer date than the one you are trying to install.

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Word 97 crashes doing a File Open

by nigel.francis In reply to Word 97 crashes doing a F ...

The question was auto-closed by TechRepublic

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Word 97 crashes doing a File Open

by nigel.francis In reply to Word 97 crashes doing a F ...

This question was auto closed due to inactivity

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