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Word cannot save to network drive

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12 replies

by blackcurrant

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Hi

I have a user on my network who is unable to get Word 2000 to save to a network drive.

When a save is attempted the error: 'The save failed due to out of memory or disk space' is displayed.

This error occurred recently and I discovered that the user had only 160MB free space on the C drive (using a Win98 machine). I uninstalled unused programs and deleted temp files to create 650MB free space and created a static page file of 250MB from this.

I also ran scandisk with a full surface check and defragmented the drive.

The network drive has 11GB free space, and resides on a file server running Win2k Server with Small Business Server 2k. The file server is functioning as it should. Other Win98 machines with a lower spec are able to save without any problems.

This error occurred again today. Does anyone have any ideas why this is happening?

12 replies

by jschein

Try to register word again...

Ensure all office programs are closed.

in the command box, type: winword /regsrver
Possibly have to do the same with excel: excel /regsrver

by blackcurrant

Hi, thanks for answering. I have tried to repair the installation, and although the repair was successful, and the files have presumably been re-registered, the problem persists.

by dklippert

Delete/rename Normal.dot
Delete Word's temp files. They start with a tilde (~). You can usualy delete
~*.*
or
~$*.*
They do not all end with tmp.

by blackcurrant

Hi DKlippert, thanks for answering. One of the first things I did was to delete all temporary files beginning with a ~. Unfortunately, this has not helped.

by cptomlly

Are disk quotas enabled on the network drive? Verify that the user is not being denied disk space due to being over quota limit on the server disk.

by blackcurrant

Hi, thanks for answering. Disk quotas are not enabled. No restrictions have been placed on any user.

by sean.watmore

I have seen similar problems with NT OSs, when using roaming profiles and Policies which restrict write back of certain folders in the profile. It might be worth checking that the users' profile has any problems. I have found in the past that this is normally connected to the presence of the "Temporary Internet Files" Folder in the profile.

by jschein

Another check... have you logged onto that computer as another user... and tried the same save to network? Does it work? If it does, it is a bad profile... you must delete that bad profile and copy a good one over it...

by blackcurrant

Hi, thanks for answering. I logged in as myself and did not have any problems saving documents. I deleted the users profile by removing the users name from the list of accounts. However, after the user logged in (and was asked the questions that are normally asked of a new user), he started Word 2000 and was again unable to save to the network.

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