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Word error message when closing

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4 replies

by mperea

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The teacher in a school computer lab setting has sent the following:
I get an error message every time we close Word. I uninstalled Office and reinstalled twice in an effort to fix, but to no avail. The error message says “Winword.exe has generated errors and will be closed by Windows.”
MS KB has nothing like this that I have found yet. Any suggestions?

4 replies

by ann777

The most common cause of Word failures is a corrupted normal.dot file. Delete that file and see if Word works properly thereafter.

by mperea

Thanks for the help. I also found Q252968 on MS KB which says to install SR1 and SR1a. Thanks again.
mp

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