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Word wont open under NT 4 Workstation

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3 replies

by jeffers

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I have an NT 4.0 Workstation running SP6 and Office 97 with the 2 service packs applied. After a few days Word will not open. It appears in the taskbar but will not display as a window. The only way to fix it is to delete the user profile and rebootit then works for a few days and does the same. Anyone know of a permanent fix, tried MS KB and technet..

TIA

Regards,

Paul

3 replies

by nikki96

From an FAQ:

It may be that the window is set to appear at coordinates that are offscreen. This can occur if you've reset the screen resolution. To fix it, you can delete the registry key that stores the coordinates. (Remember, editing the registry is risky, and you'll probably explode if you do something wrong. Do you really trust my advice? Check out the Microsoft KB article at Q264298) Delete the key:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data

HTH
Nikki

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