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Word XP printing half a page

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3 replies

by eamendez

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Users in my company are having similar issues with half pages printing from Word. I thought it was isolated to just the HP 5000 printers, but when they switch to an alternate printer (Tektronix for example) it will eventually do the same thing. BUT when they switch back to the hp5000 it prints normal for a while.

Drivers are the latest and greatest. Servers are Windows 2000, workstations are 2000 Pro. Office is XP Pro.

Thanks!

3 replies

by derekdcosta

Have you tried changing the printer resolution setting at each workstation to the maximum possible for the printer e.g. 600 dpi. This needs to be changed at the workstation and on the computer to which the printer is connected.

Hope this helps
Derek

by eamendez

Printers were set to 600dpi. They work fine for a long time and then they start acting up. When the users switch to another printer, the new printer will work fine for a while and then it too will start acting up. The users then switch back againto the original printer and it's like everything was reset, it works just fine again.

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