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Word XP Various Errors (ntdll,oleaut32)

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by michaelb

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I'm working on a problem with a fresh install of Win 2k, SP2, and Office XP on a MS network. I have seen reports of a network printer causing problems with Word giving errors similar to the following:
"Faulting application winword.exe, version 10.3416.0, faulting module ntdll.dll, version .50.2195.2779, fault address...."

I have also received an error with oleaut32.dll and several "unknown"s

I have tried SP1, SP2 for Office XP, to no avail. Any ideas?
Thanks

3 replies

by michaelb

I had setup an alternate printer, and I still received errors, but only half the number. The oleaut32.dll error because the main culprit, and the ntdll.dll error subsided to a large degree. I did not remove the printer driver though (HP 4si MX, networked to a Jet Direct). Since we are server driven and the employees store very little if anything on the local drives, I opted to reinstall Windows over what existed. This corrected the problem, although with a sort of brute force method. Thanks for the reply, I'll go a step father next time and try to completely remove the driver, should it happen again.

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