Software
Running office2ksp1 on win2ksp2. all other
programs run except for word. The first
message says "can't open library"
only choice is ok. After that I get a
runtime error and closes word. I have
reinstalled several times with no luck.
Any ideas?
by dklippert
Locate the Word startup directory.
(C:\Documents and Settings\Administrator\Application Data\Microsoft\Word\STARTUP on my machine.)
Move everything out to another folder.
Wipe out or rename any Normal.dot files (you may find more than one).Was this a mention of a Visual C++ Runtime Library?
by neal1lb
This is exactly the message.
I do not have C:\Documents and Settings\Administrator\Application Data\ directory. Also I have no
normal.dot files on the machine anywhere.
any other ideas
Thanks
by mahdeekus
by neal1lb
by dklippert
You have more problems than I thought!
Have you run Detect and Repair?
The path I mentioned was just to give you a way to find the folder called Startup.
Word creates the file called Normal.dot when it is run.
Download the cleanup utility from:
http://download.microsoft.com/download/office2000pro/util20/1/NT4/EN-US/msicuu.exe
(There are no spaces in the URL)
and try another install.
by neal1lb
This discussion is closed to new replies.
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