Would you teach? Dillemas....

In our IT shop it wouldn't do the users any good to know what to do. Our workstations are fairly locked down to prevent a user from doing anything to the PC. The user logins are restricted from even installing software. So we simply tell them "Sorry but your login doesn't have the access level needed to fix problems. This is company policy so it wouldn't do any good to give you the steps to fix the problem."

After all, it is YOUR job to fix the problem, not theirs. You were hired on due to your expertise and knowledge in fixing those problems. If these co-workers want to fix the problem, I feel they should learn on their own time. I'll help anyone with their home computer and tell them how to do things, but I don't want somebody taking my job over advise and knowledge that I give them.

I don't mean to sound like an ass, but that's the way it is, so.....

I've work in the reatil sector and I can tell u guys this: if a client comes and asks me how to do this or that, I'll tell him that I can't help him unless I can see the problem for myself. No, I'm not trying to be a bastard about it, I have good reason for this.

1) I didn't spend a fortune on studies and hourds of work/experience so that I can just give away knowledge like candy on Halloween (this is a business after all).

2) Some clients have no idea what they are asking, esp since half of them can't explain the problem properly, so how do u answer the question?

3) Due to my second point as well as the client's own PC knowledge u MUST be cautious about dushing out advice because (trust me on this - I've seen it backfire more than my granny's Mini) if they screw up, it's your ass!

As for the corporate side, I really don't know. I would imagine however that u could apply what I've said to end users here too because, if I've picked up anything about them, they're all the same.

I don't mean to sound like an ass, but that's the way it is, so.....

I've work in the reatil sector and I can tell u guys this: if a client comes and asks me how to do this or that, I'll tell him that I can't help him unless I can see the problem for myself. No, I'm not trying to be a bastard about it, I have good reason for this.

1) I didn't spend a fortune on studies and hourds of work/experience so that I can just give away knowledge like candy on Halloween (this is a business after all).

2) Some clients have no idea what they are asking, esp since half of them can't explain the problem properly, so how do u answer the question?

3) Due to my second point as well as the client's own PC knowledge u MUST be cautious about dushing out advice because (trust me on this - I've seen it backfire more than my granny's Mini) if they screw up, it's your ass!

As for the corporate side, I really don't know. I would imagine however that u could apply what I've said to end users here too because, if I've picked up anything about them, they're all the same.

Hey right now we are in your a period class. We are supposed to be working, we tried but that didnt work... Anyway we typed your name in google and found your posts here. Get better, and dont give us pink eye!

Suzy Student