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By Cherub1964 ·
I contacted you about a week or so ago regarding a problem I had with my trial version of XDrill. I installed it and could not figure out how it worked so I promptly uninstalled it. I realized 5 minutes later how the program was suppose to work so I RE-DOWNLOADED and installed it AGAIN. Only this time when I tried to utilize it a message came up that said my 30-day trial had expired. I had only had it 5 minutes!! I wrote and explained this to you and you responded via email with directions on how to get it to work again. The only thing is that somehow that email got deleted and NOW I DON'T HAVE THOSE INSTRUCTIONS!!! I think I only have about 2 weeks left of my trial time and I really want to see if I like it or not. I will MOST DEFINATELY buy the program if it works out to be what I need. PLEASE HELP ME!! If I had not been so impatient and actually READ the manual none of this would have happened in the first place!

Shawn Bartels

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by dmiles In reply to XDrill

TR does not review the posting areas regular basis so it would be in your bset interest to use the the Help column at the bottom of page to contact TR directly

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by dmiles In reply to

Our regular Customer Support hours are Monday through Friday, 8:30 A.M. to 5:00 P.M EST; we are closed on major U.S. Holidays.

There are four ways to contact Customer Support:

1. Submit an e-mail via the Ask a Question tab above.

2. Send mail correspondence to the following address:
1630 Lyndon Farm Court
Louisville, KY 40223

3. Fax us at 1-502-992-8001.

4. Call us toll free at (800) 217-4339 or direct at (845) 566-1866. Our suppor phone line can only address product order questions or TechProGuild account inquiries. This is not for general help desk support. It's for account or product inquiries only.

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