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XP activn wizard error no box for code

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3 replies

by casemaker

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Hi,
I tried to activate office xp sm b edition on a brand new dell over the internet. The activation wizard pops up and then I get an error after it tries to activate. The error is "A communication error has occured your request cannot be processed at this time try again later or try the phone option." When I click and try the phone option the first set of numbers I am supposed to read to the phone activator is there but there is no box to enter the set of numbers that they will give to me. I have been on with dell and MS. There miracle solution is do a restore. I would prefer a less drastic measure. I have uninstalled and reinstalled Office and it did not help. I have searched high and low for info on ms and dell plus many ghoogle searches. Please do not send me to any web sites that do have have the solution. I will award point for the fix.
Thanks

3 replies

by angela.brown2

To resolve this issue, use one of the following methods.
Method 1
Use a screen resolution of 800 X 600 or higher. The Office programs are optimized for a minimum of 800 X 600. Microsoft recommends that you set your screen resolution equal to or higher than 800 X 600.
Method 2
Repair the Tahoma font.

If the System Files Update is installed, you can repair the font by using Maintenance Mode Setup for the System Files Update. The Tahoma fonts are also in the following folder on the Office XP CD-ROM
drive:\Files\Windows\Fonts folder

where drive is the letter of your CD-ROM drive or DVD-ROM drive.

To manually install the font, follow these steps:
Insert the Office XP CD-ROM in the CD-ROM drive or DVD-ROM drive.
Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click the Fonts shortcut folder.
On the File menu, click Install New Font to open the Add Fonts dialog box.
In the Drives list, click the CD-ROM drive or DVD-ROM drive.
In the Folders list, double-click the OS folder.
In the OS folder, double-click the Fonts folder.
Locate the Tahoma font, and then click it. Press and hold CTRL, and then click the Tahoma Bold font, so that both fonts are selected. Click OK.
Close all programs, and then restart your system.
Method 3
Turn off the Ignore font styles specified on Web pages setting in the accessibility options for Internet Explorer. To do this, follow these steps:
Click Start, and then click Control Panel.
Click Internet Options.
On the General tab, click Accessibility.
In the Formatting area, click to clear the Ignore font styles specified on Web pages check box.
Click OK two times.
Restart the Activation Wizard.

Hope this helps.

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