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Your Help Desk Nightmares.

By robbinsr ·
I'm willing to give points away to here your Help Desk horror/comedy situations.

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Your Help Desk Nightmares.

by SyscoKid In reply to Your Help Desk Nightmares ...

Did you see this discussion? It's good for more than a few laughs.

http://www.techrepublic.com/forumdiscuss/printer_friendly.jhtml?thread_id=54316

(You know about deleting the spaces, right?)

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by PENGUINSRULE In reply to Your Help Desk Nightmares ...

User: My building is on fire!!!
Me (Support): Have you called the fire department?
User: No, my manager said that anytime we have a problem we're supposed to call computer support.
Me: Ok, call your fire department.
-------------------------------------------
User: I'm want to unplug my computer and plug it in elsewhere
Me: Ok, unplug it and move it where you want it.
User: That's what I'm trying to do.
.. .. .. after a while of working with the user it was apparent I neededto go in person. I ended up having to do this for them... (i.e. let's leave them some dignity here)..
-------------------------------------------
(on the VMS platform)
user: I have these three arrows on my screen
me: Someone halted your system
user: can't be - there's no one in the computer room except my 2 year old. I left him in there alone.
me: he's the one who halted your system.
--------------------------------------------

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by j.wallace In reply to Your Help Desk Nightmares ...

I use a cable modem for Internet access from home. Recently, it went down.

Call first number.
Get auto-message: they have new numbers.
Call second number.
Yes, [1] in English.
Let's see, I want [5] All other support issues.

Yes, I *would*visit the online help facility if I could get online to do so.
Different voice says same thing.

Ah, some decent music.
(20-30 seconds pass.) Grrrrrrr, yes, I know about the online help.
Repeat for twenty minutes or more.

Tier 1 support person finally answers.
We chat. Frequently, they say "give me just a second to pull that up" - which could last 20-30 seconds.

Aha, the problem isn't with my network interface card, it's with the cable.

The earliest appointment I can get is ten days from now... I think "Grrrrrr", I say "fine".

{Any other cable modem ISPs in my area? Of course not...}

*siiiiiiiiiiiiiigh*

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by tony.colgrove In reply to Your Help Desk Nightmares ...

1- Get a call from the client (Must note that the IT person is on vacation). They aren't receiving email, and their clients can't access thier web site.
I arrive onsite to find the server had been unplugged.

2- Get a all from an NT Admin. Was trying to join some new computer to the domain, but couldnt. Now users were unable to use email and printers.
- After about 15 minutes on the phone discovered the admin had unplugged the server from the switch to make room for the new computers. DOOH!

3- Arrived onsite one time to take out a floppy disk so the PC would boot. User- "Oh I thought you meant the CD drive when you asked if I had left a disk in the drive."

Those are probably the three stand outs I remember.

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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Your Help Desk Nightmares.

by Admin-Stuart In reply to Your Help Desk Nightmares ...

I'm game, let's try this one (I'm not making this up):

Older lady comes to my retail tech service dept. with a fairly new PC she's purchased. She says she's tried to install an internal PCI modem, and has gone through 3 already, all turned out to be bad, didn't work at all, she says. Would I remove the last modem she tried out of her PC and put in another one? OK, sure.

When I take it to my bench, take off the case cover, here's what I see: A PCI modem attached to an open case slot perfectly. Problem is, the nearest PCI slot and edge of the motherboard is about 3 inches away. The card is hanging in midair. I've heard of wireless, but slotless!!?? Good thing I was out of sight of the customer, or it would have been ROFL in front of her, God and everybody.

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Your Help Desk Nightmares.

by robbinsr In reply to Your Help Desk Nightmares ...

One day a farmer's donkey fell down into a well. The animal cried Piteously for hours as the farmer tried to figure out what to do. Finally he decided the animal was old and the well needed to be covered up anyway, it just wasn't worth it to retrieve the donkey. He invited all his neighbors to come over and help him. They all grabbed a shovel and began to shovel dirt into the well. At first, the donkey realized what was happening and cried horribly. Then, to everyone's amazement, he quieteddown. A few shovel loads later, the farmer finally looked down the well and was astonished at what he saw. With every shovel of dirt that hit his back, the donkey was doing something amazing. He would shake it off and take a step up. As the farmer'sneighbors continued to shovel dirt on top of the animal, he would shake it off and take a step up. Pretty soon, everyone was amazed as the donkey stepped up over the edge of the well and trotted off! Life is going to shovel dirt on you, all kinds ofdirt. The trick to getting out of the well is to shake it off and take a step up. Each of our troubles is a stepping stone. We can get out of the deepest wells just by not stopping, never giving up! Shake it off and take a step up!

Remember the five simple rules to be happy
1. Free your heart from hatred.
2. Free your mind from worries.
3. Live simply.
4. Give more.
5. Expect less.

Enjoy Your Week SHAKE IT OFF

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