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Hey you can't say that Oldefar. Last weekend I was at the track and someone had left a $31 voucher in one of the betting machines. This happens often but vouchers just get cashed. We're not talking a betting slip but a cash voucher.

I the ,horrible and mean spirited Oz, bent straight to the cashiers and turned it in. If the person asks, they can trace your bets back and they will give you back the voucher if it hasn't been cashed.

About four races later, the Mutuel manager came up and said 'thanks for turning it in, it wasn't claimed' and he gave it back to me. KARMA!!!

So then I went a bet the next exator with it and made a $32.00 key bet which came in and paid $15.640.00. KARMA!!!

So don't go pulling the bad Karma trip in me, 'm big on Karma and LOVE it when it comes around.

I was explaining to my 5 year old about the belief that if you are a bad person in this life that when you die, you could come back as a rat or a snake, etc. He thought about it for a moment and said that he hoped that was true, because he wanted to come back as a bird and wants his brother to come back as a slug, then he can eat him.

For a five year old to see a benefit to such a story is fantastic. This must be your 'creative thinker' who the teachers don't understand.

Looks like you've got a great mind evolving here, don't hold that one back! He's a winner.

yeh like my Karma just ran over my Dogma!!

Dells support WAS one of there strong selling points. I haven?t had to deal with them lately but I don?t think that?s the case anymore. It may save them cash at first but in the long run it will cost them their reputation and profits.

I worked for an outsource center called Convergyes. This center had Dell and Gateway accounts including Jello, Sunbeam, and everything under the sun. I got the Gateway account and all they taught me was the hose and close technique. The mantra that it was all about the 15 minute call due to they get paid per call and you were pressured to sell the FFR line to get them off the phone blaming "its a virus". All phone support is outsourced and you are not calling the actual company but these call centers. You would try to do your best but either one customer set you off not to care that day or trying to cover for the other iddiots screwup that made the situation worse. The only real training I got was how to document the call for payment rather than how to troubleshoot the issue.

The same crap and useless tier one support comes from Canada and the USA too.

My problem was not being understood, reiterating myself, having the nice fellow apologize over and over while walking in the same circle I just walked with the last support tech. As I explained that I had already been walked through these steps and that wasn't the issue, the kind man apologized and started doing ti ALL OVER AGAIN!!! Don't freakin apologize and then keep doing it!!! ARRRRGH! If you apologize, you are seeing that you may have made a mistake or repeated something already done thus wasting my time. Don't just start all over again then, try something new or let me speak to someone with a clue!

What I see as someone who has trained inside sales/customer service staff is that IT companies hire A+ certified employees and don't give a hott what their customer service skills are. If you can't caml a customer and keep them moving forward, who cares if you have A+. Secondly, A+ is USELESS in most of these positions because they simply read a resolution sheet and don't need any hardwaer knowledge anyway. Hire a monkey with good people skills instead.

I don't believe that offshoring and poor customer service are one issue.

I have encountered poor customer service world wide, as well as incredibly superior customer service. The issue has always existed and will likely continue regardless of location. Companies who put a higher emphasis on quality customer service will build a more loyal customer base, but survival may require more than a small loyal base of customers.

Offshoring has a different set of issues depending on whether you are the beneficiary or victim of the location change in your job, and how much of the cost savings goes to reducing consumer costs versus enriching the 6% or so who control the bulk of any nations' wealth.

I think when we mix these issues we do nothing to improve either.