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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
YUCK!!! Outsourcing gone bad
I think your concerns outlined the lack of jobs and the fact that companies are sending work to India for example.
In that discussion very little was said about the QUALITY of the work performed and everyone was offering opinion on the basis that these people getting the jobs were just as capable as US IT staff and were doing it for less.
Well, after 5.25 hrs on the phone to ??? in the Middle East(YES A HALF DAY AFTER A FULL DAY OF WORK IT WAS 2AM!!!)nothing was resolved, I had been politely walked through the same predictable steps I had tried myself, then all three of the 'techs' I spoke with did the SAME thing again. I ended up asking for Quality Assurance and getting some answers, basically to call the HO in California as they couldn't fill my request from somewhere in the middle east.
this morning I made a call to the provided number, in less than 5 minutes I was issued an RMA for a DOA product. Note: I had already determined the product was DOA before calling support to obtain an RMA, 5.25 HOURS!!!
Well, I can humbly say, I bow to the American IT staff who were so efficient and friendly, spoke excellent English (well American) and helped my with a happy tone.
In the original 5.25 hour call, I must add that the staff was extremely kind and understanding, they just didn't understand the problem and no matter how well explained they still just started with screen one step one and worked forward from there. Very polite, moreso than most, but absolutely USELESS as far as reading the customer and feeling me out for prior knowledge or things I've already done.
Well done USA, I hope to see you ALL get your jobs back!!