Every seasoned network administrator and IT veteran has been down in the trenches at some point. It's a rite of passage to deal directly with users, solve their immediate problems, and find fixes for mysterious errors.
Thankfully this generation of helpdesk consultants and on-the-road IT fixers has an amazing tool to simplify the job: Smartphones. Today we're talking all about how an Android device can make life on the helpdesk easier--provided you use these 10 apps.
First up is ADManager Plus. It's a Microsoft Active Directory management tool that gives users control over accounts from wherever they are. Perfect for password unlocks and account management when out and about.