Innovation

10 retailers using chatbots to boost customer service and sales

1. Rare Carat

An increasing number of consumers are turning to chatbots and voice assistants to shop and interact with retailers, according to a January report. Check out how these 10 retailers and brands are utilizing chatbot technology to boost sales and increase customer service.

Rare Carat, an online jeweler, uses a chatbot to answer questions and help with searches. Rocky, dubbed the world's first artificial intelligence jeweler, helps educate customers about diamond rings and other products.

Image: Rare Carat

About Olivia Krauth

Olivia Krauth is an Education Reporter at Insider Louisville.

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